MSD
Customer Service Representative
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Job Description
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in-person role.
Responsibilities
- Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction
- Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge
- Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)
- Drive customer engagement on our online platforms by guiding and coaching our customers
- Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website
- Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information
- Seize sales opportunities through outbound calls and up-selling during inbound calls
- Maintain productivity and accuracy levels as per the set standards
Skills & Experience
- GCSE level or above qualifications in English, Math, and ICT
- Proven experience in a sales-based customer services role
- An aptitude for managing and resolving customer complaints
- Demonstrated ability to work in a team environment while managing high workloads
- A customer-oriented approach and the capacity to adapt and respond to different types of personalities
- Digital & Data Mindset excelling in Microsoft 365 daily skills
- Comfortable switching between multiple systems in one interaction
- Able to interpret data (case notes, order history, error messages)
- Understands why data accuracy matters (billing, compliance, audit trails)
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Required Skills
- Consumer Financing
- Customer Engagement
- Customer Management
- Customer Queries
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Entry
- Data Interpretations
- Order Processing
- Problem Resolution
Preferred Skills
Search Firm Representatives
Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific.
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Employee Status: Regular
Relocation: Not Applicable
VISA Sponsorship: Not Applicable
Travel Requirements: Not Applicable
Flexible Work Arrangements: Not Applicable
Shift: Not Applicable
Valid Driving License: Not Applicable
Hazardous Material(s): Not Applicable
Job Posting End Date: 07/25/2026
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
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