William Hill
Customer Service Representative
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Shop Floor Counter Assistant – William Hill
Customers don’t just come here to place bets; they come for an experience—and you will be at its heart.
Careers in our shops go far beyond simply managing bets. Our colleagues form the backbone of the organisation, prioritising customer Service to help customers, communities, and our high-street presence thrive.
If you thrive on helping others, you’ll love being part of William Hill. We’ll provide you with support, training, and opportunities to grow, ensuring your development pays off—because when we invest in you, we’re raising the bar for everyone.
Your Responsibilities
- Welcome and engage customers with warmth and friendliness
- Process all bets and handle customer queries with confidence
- Assist customers by clearly explaining how to use betting terminals
- Build lasting relationships with our customers, ensuring exceptional Service at every interaction
- Champion safer gambling, promoting responsible betting at all times
- Support managers with shop displays, cleaning, and opening/closing duties as needed
Working Patterns
- Shops operate between 8am–10pm, open Monday to Sunday
- Shifts are rotated (flexible scheduling) and may include:
- Evening shifts
- Weekend shifts
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What’s in it for you?
We offer a range of competitive benefits to support your growth and well-being. Here’s what you’re part of when you join William Hill:
- Flexible Hours: Full and part-time options to suit different lifestyles
- Annual Pay Review & Bonus Scheme:
- Base salary reviewed annually
- Eligible for an annual performance bonus
- Holiday Entitlement: 28 days per year (pro-rated for part-timers)
- Paid Birthday Day: An extra day off (paid) in recognition of your birthday, taken within the month
- Enhanced Pensions: Your pension contributions are matched by us at 4%
- Discounts & Perks:
- Savings on high-street shops
- Discounts at cinemas
- Deals on holidays and experiences
- Career Development:
- Opportunities promoted from within
- Kickstart in retail leads to long-term progression
Key Requirements
- Age 18+ (a legal requirement for this role)
- A genuine passion for excellent customer service
- Strong interpersonal skills and empathy—able to connect with people from all backgrounds
What happens next?
We’ll begin by reviewing your application. If you succeed in this stage, we’ll send you an email with a link to complete an online assessment via HireVue.
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Your very own career expert that helps elevate your application to the next level.
Next step? If you’re successful in the assessment, you’ll be invited for an interview.
Who We Are
William Hill—a trusted partner of evoke—has operated on the UK high street since 1966, with over 1,300 shops where our retail teams create the very foundations of our betting experience.
Our culture centres on trust, collaboration, and giving everyone a sense of belonging. As a team, we value each other’s differences, celebrating diversity because together, we process, we grow, and we win.
About Evoke
Evoke is the future of William Hill, 888, and Mr Green. A business built on innovation, popularity, and purpose, we’re accelerating our mission to enrich customer experiences through cutting-edge betting and gaming.
When you choose evoke:
- You’ll enjoy flexible work built on trust.
- We empower you to succeed on your terms—helping protect our customers while you do what you love.
- Your upskilling and career growth will be a top priority.
That’s evoke. It’s the future.
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