William Hill
Customer Service Representative
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Customer Service Representative
Customer Service Advisor – Retail Team
William Hill’s high-street experience isn’t just about betting—it’s about the experience. As part of our retail team, you’ll be the friendly face customers see, shaping moments that make them want to return.
Our shops thrive because of the people who bring warmth, personality, and exceptional service to every interaction. If you’re passionate about connecting with people and using that energy to deliver outstanding customer service, this role is for you. With our full support—training, development opportunities, and incentives—you’ll be empowered to build a career that grows as your skills do.
Key Responsibilities
- Deliver a warm welcome: Greet customers with a friendly attitude, setting the tone for their visit.
- Process bets efficiently: Handle transactions with accuracy and provide timely assistance.
- Educate and assist: Guide customers on how to use betting terminals and provide clear guidance on their options.
- Build lasting relationships: Nurture loyal customers through outstanding service and engagement.
- Champion responsible gambling: Prioritise safer gambling practices across all interactions.
- Support operational tasks: Help with retail displays, retail activities, and shop opening/closing duties as needed.
Working Patterns
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Our shops operate between 8:00 AM and 10:00 PM, Monday to Sunday. Shifts are allocated via a rota, with a mix of day, evening, and weekend hours. Shift patterns may evolve as operational needs require.
Why Join William Hill?
We invest in our team because you’re our greatest asset. Here’s what you’ll gain in return:
- Flexible work opportunities: Choose between full- or part-time roles to suit your lifestyle.
- Annual pay and growth rewards: Your base salary will be reviewed yearly, complemented by an annual performance bonus to recognise your achievements.
- Generous holiday entitlements: 28 days’ holiday annually, pro-rata for part-time roles, plus an extra paid day off for your birthday during your birthday month.
- Pension match: We’ll contribute an extra 4% to your pension, double your effort.
- Perks and discounts: Enjoy exclusive savings on high-street shopping, cinema tickets, and holidays.
- Career progression: We thrive on promoting from within—a culture where development and loyalty go hand in hand. With us, your growth is our shared priority.
Success Factors
To excel in this role, you should:
- Be aged 18 or over (a legal requirement).
- Have a passion for delivering exceptional customer service.
- Thrive on interpersonal connections and demonstrate empathy, making every customer feel valued regardless of background.
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Your Next Step
- Apply: Submit your interest through our careers portal.
- Online assessment: If shortlisted, you’ll take part in an online assessment via HireVue.
- Interview: Successful candidates will progress to an interview where we’ll explore how your strengths align with our team dynamic.
About Us
As part of evoke, we’ve been a beloved part of UK high streets for over fifty-five years, with more than 1,300 retail shops. Recently, we’ve set out on an exciting renewed mission: to delight customers with world-class betting and gaming experiences. Our culture thrives on trust, inclusivity, and a spirit of collaboration. You’ll contribute to a vibrant environment where your individual strengths are celebrated and empowered.
At Williams Hill, team members rise—not only for their own success but to elevate the collective journey. If you’re eager to grow both personally and professionally, this is your stage.
Explore More With Evoke for insights on our brands, such as William Hill, 888, and Mr Green. Together, we’re shaping the future of fun, fair, and connected betting. Join us.
Apply Now at William Hill.
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