William Hill
Customer Service Representative
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Customer Service Representative
Retail Tate Taker
We don’t just take bets—we create memorable experiences, and you’ll be at the heart of that journey.
About the Role
Working in our shops with William Hill, you’ll play a far more significant role than just facilitating bets. As a Retail Tate Taker, you'll be the face of our business, instrumental in providing top-tier customer service, building lasting customer relationships, and actively contributing to a positive community presence.
улыбаться гостям обрабатывать ставки и помогать с запросами клиентов поддержка клиентов с использованием терминалов для ставок строить доверительные отношения с клиентами и обеспечивать отличное клиентское обслуживание स्थिरно поддерживать безопасное азартное поведение во всех ситуациях поддержка менеджеров в подготовке витрин и проведении работ на открытии/закрытии магазина по мере необходимости
Working Patterns:
- Шопы работают в различные часы, с 8:00 до 22:00 с понедельника по воскресенье.
- График работы строится по ротации, возможны изменения. Работа включает в себя смены в вечернее время и выходные.
What’s in it for you?
Our benefits are designed to support not just your earnings, but your personal and professional growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Compensation & Perks:
- Flexible working hours – a range of part-time and full-time hours to suit your lifestyle.
- Annual Pay Review & Bonus Scheme – your salary is subject to an annual pay increase, with a performance-related bonus.
- 28 days holiday annually (pro rata).
- Paid birthday day off – an extra day off in your birthday month.
- Pension contributions – we match your pension contributions up to 4%.
- Discounts & perks – enjoy exclusive deals on high-street shopping, cinema, and even holidays when you’re part of the William Hill family.
Training & Development:
We invest in our employees to ensure you have the opportunity to grow with us. Promotions happen internally, and our culture encourages employees to stay and flourish.
What skills and qualities do you need?
To succeed in this role, you will need:
- Аge 18+ (this is a legal requirement).
- Пассия к продуцированию отличного клиентского обслуживания.
- Сильные коммуникационные навыки и сострадание не зависимо от возраста, культурной принадлежности либо социального происхождения клиентов.
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Next Steps
Here’s how your journey begins:
- Application – apply using our [Careers URL] portal.
- Online Assessment – successful applicants are invited to an HireVue assessment.
- Interview – last stage in the recruitment process.
About Us – William Hill & Evoke
William Hill is a part of evoke, a diagonal holding which brings together homegrown brands like William Hill, 888, and Mr Green. For over 55 years, we’ve defined the UK high-street, and our retail teams are the heart of that experience.
At William Hill, we thrive on trust and a culture of belonging. We trust our employees to do what’s right for our customers and each other.
With thousands of Commonwealth fans across the UK, evoke empowers its community through transparency and flexiability. We equip professionals with the skills to protect our customers while bringing the ultimate delight through industry-best betting and gaming experiences.
The future is now – join us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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