Terex Corporation
Customer Service Representative
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Job Description
Position Title: Global Dealer Support Representative
Location: Dungannon
Reporting to: Parts Customer Service Manager
Hours of work: 40 hours per week
To provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements.
This role above all requires Tenacity, Diligence, resolve, determination and perseverance.
A great work ethic and a willingness to grow are essential, ability to follow processes without taking shortcuts with key skills in providing service.
Main Duties & Responsibilities
- Provide a world class level of Customer Service
- Provide Customer Solutions
- Manage Dealer orders
- Address pricing and availability enquiries
- Liaising with internal departments and external supply
- Responsible for communicating efficiently and professionally with the dealer network on the main as a virtual assistant.
- Partake in customer service calls and identify areas for improvement
- Work as part of a team
Experience and Qualifications
- Educated to a minimum of A level or equivalent which will include GCSE English and Maths at grade C or above
- Have experience of working within a busy office environment
- Ability to meet deadlines
- Excellent organizational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener
- Excellent telephone manner
- Experience of the crushing and screening industry would be desirable though not essential
Knowledge, Skills and Abilities
- Self-motivated and ambitious
- Ability to work within a team
- Ability to work in an environment that is fluid with constantly changing priorities
- Time Management
- Customer focus
- Action and goal Orientation
- Clear communication skills
- Patience and attentiveness
- Highest level of integrity, honesty and trust
- Problem solving
- Excellent listening skills
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This above description is non-exhaustive and there may be additional duties in accordance with the role.
Why Join Us
- We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
- Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
- Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
- We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
- We are committed to helping team members reach their full potential.
- Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
- We offer competitive salaries, Team Member bonus, hybrid working, private healthcare, 33 holidays, pension, life assurance, LinkedIn Learning, on site free parking, card, [Please amend this section to suit the position.]
- For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
Terex Overview
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
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We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
For more information, please visit www.terex.com.
Additional Information
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.
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