Advanced Resource Managers
Customer Service Representative
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Customer Service Representative
Customer Service Advisor
Location: Andover Type: Permanent Salary: £24,800 per annum
ARM have an exciting opportunity for a Customer Service Advisor. You’ll take a positive approach to coaching and embrace learning and change with a great flexible attitude.
The Role:
- You’ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment.
- Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call.
- Some calls can be complex and challenging, you’ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer.
- You’ll be expected to adhere to data protection legislation, checking customer information and updating personal details.
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Requirements:
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- Previous experience in customer facing roles or roles in the service industry.
- Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter.
- Able to have courageous conversations.
- Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases.
- Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner.
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