Conduent Public Sector UK Limited
Customer Service Representative
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Customer Service Representative - Conduent
Conduent delivers mission-critical services to Fortune 100 companies and governments, helping millions every day. Join us to make a difference, thrive in a dynamic environment, and be valued for your individuality.
About the Role
You’ll be supporting a busy transportation client in a global business outsourcing role, managing customer interactions across:
- Telephone calls
- Web chat
- Email correspondence
Flexibility is key as responsibilities may vary across teams.
Key Details
- Location: Leeds, LS11 5BD
- Contract: Permanent
- Start Date: Monday 3rd August 2026
- Hours: 37.5 hours per week (rotating shifts)
- Shift Times: 08:00AM – 08:00PM (Mon–Sun), including weekend alternates
- Salary: £24,784.50 (rising to £25,272.00 after probation)
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Responsibilities
You will excel in the following:
- Deliver exceptional customer service via phone, email, and webchat.
- Identify opportunities to introduce additional services to customers.
- Resolve complaints and queries professionally.
- Reinforce our core values through performance and behaviour.
- Attend training sessions to enhance skills continuously.
Requirements
We’re looking for candidates with:
- A passionate drive to deliver outstanding, first-contact resolution.
- An empathetic approach to managing difficult customer situations.
- Adaptability to work efficiently in a fast-paced environment.
- Clear understanding of what constitutes excellent customer service.
- Strong telephone manner — professional, solution-driven, and collegiate.
- Written and verbal communication skills.
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Benefits
Join us as a Customer Service Advisor with these rewards:
- 29 days paid holiday (including bank holidays).
- Life assurance.
- Dental insurance.
- Pension scheme (company contribution).
- Free eye tests.
- Exclusive apprenticeship programs.
#ConduentCareers #CustomerServiceJobs #JoinOurTeam Send us your application today and let’s make great happen together.
Conduent is an Equal Opportunity Employer. Application evaluations are blind to factors such as race, gender identity, disability, or veteran status. All qualified candidates will receive fair consideration.
For US applicants requiring accommodation during the hiring process, contact FTADAAA@conduent.com via [the accessible accommodation form](link provided). Additional info: [ADAAA Accommodation Policy](link provided).
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