Element Materials Technology
Customer Service Representative
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Overview
Join Our Team
Element has an exciting opportunity for a Customer Service Representative (CSR) to join our growing team. In this customer-focused role, you'll be responsible for managing quotation requests, supporting customers throughout the sales process, and building strong, lasting relationships.
We're looking for someone who enjoys helping customers, thrives in a fast-paced environment, and takes a proactive approach to delivering exceptional service. If you're an effective communicator with a passion for problem-solving and building relationships, we'd love to hear from you.
Responsibilities
- Respond to customer enquiries and requests for quotations (RFQs) via phone and email
- Prepare and follow up on quotations for standard products and services
- Build strong relationships with customers and act as a trusted point of contact
- Identify opportunities to expand customer accounts and support business growth
- Engage with customers proactively through phone, email, and web meetings
- Obtain pricing and lead times using standard pricing tools and systems
- Process quotations, sales invoices, and provide order status updates
- Coordinate with internal teams to resolve customer issues and ensure a positive experience
- Handle requests for information, including shipping and delivery enquiries
- Maintain accurate records and customer information within the CRM system
- Achieve sales and account development goals through effective customer engagement
- Continuously develop your knowledge of Element's products and services through training and coaching opportunities
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Skills / Qualifications
About You
You'll bring a customer-first mindset and the ability to build strong relationships while managing multiple priorities effectively.
We're looking for someone with:
- At least 3 years' experience in customer service, with quotation experience strongly preferred
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- The ability to solve problems and respond effectively to customer needs
- Confidence communicating with customers and colleagues at all levels
- Experience working with Microsoft Office applications, including Excel and Word, with CRM experience preferred
- The ability to interpret customer requirements, contracts, and technical documentation
- Experience developing proposals, cost estimates, and terms and conditions is an advantage
- The ability to remain calm and effective when managing deadlines and competing priorities
- Experience interpreting testing procedures and requirements would be beneficial
- A valid driver's licence with an acceptable driving record in accordance with company policy
Why Join Element?
At Element, we are committed to creating an environment where our people can grow and succeed. You'll have the opportunity to develop your skills, collaborate with talented colleagues, and play an important role in delivering exceptional service to our customers.
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If you're passionate about customer service and enjoy building relationships that make a difference, we'd love to hear from you.
Benefits of working at Element
- 33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Enhanced Company Sick Pay / Flexible Working / Cycle Scheme / Free Onsite Refreshments / Recommend a Friend Bonus / Perks At Work Discount Scheme
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To apply
Please email derek.grist@element.com
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
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