Fidelity International
Customer Service Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Representative
About The Opportunity
Job Type: Permanent
Closing Date: 11 August 2026
Title: Customer Service Representative
Department: Client Services
Location: Kingswood, Surrey, UK
Salary: £27,000 plus bonus
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can.
Whether you're starting your career or taking the next step, you'll find an environment built for your success, with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International
With over 50 years’ experience, Fidelity International helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business, and we support each other while taking pride in doing what’s right.
Inside the Client Services Team
Joining our Client Services contact centre team means becoming part of a supportive community dedicated to delivering expert client support. From day one, you’ll receive comprehensive training—including classroom instruction, digital tools, and hands-on coaching—to help you grow and succeed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Do
Your role and primary responsibilities include:
- Handling customer queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Managing complaints constructively, with a focus on early resolution.
What You Will Bring
We’re looking for a motivated individual with:
- Experience in a customer service role, ideally in a corporate environment.
- Excellent phone etiquette and verbal communication skills.
- A commitment to growing expertise through ongoing learning.
- Strong listening skills and a customer-first mindset.
- Comfort using digital tools and enthusiasm for mastering new systems.
- A team-oriented approach and genuine passion for helping others.
Why Join Us in Surrey?
Our Kingswood Fields site blends beauty and professionalism, nestled in Surrey’s countryside as our largest UK office. The campus features:
- Three modern buildings with extensive grounds.
- On-site gym with free access.
- Free parking and on-site restaurant plus a deli bar.
- Complimentary coach transfers from nearby train stations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A Role That Offers Real Rewards
We provide long-term career security, a clear progression path, and a comprehensive benefits package, including:
Financial Wellbeing:
- Pension contributions: 10% employer-funded, plus a matching contribution of up to 3%.
- Comprehensive Private Medical Insurance for both you and your family (if applicable).
Transport & Lifestyle:
- Cycle to Work Scheme and TaxFree Travelcards for cost-effective commuting.
Health & Wellbeing:
- Free access to our on-site gym plus dedicated wellness support.
Family & Support:
- Enhanced parental & family leave policies to support key life moments.
- 24/7 Employee Assistance Programme for confidential mental health and wellbeing support.
Flexibility & Worklife Balance:
- Hybrid working options for a balanced home and office environment.
Your future starts here: If you’re eager to join a company prioritising growth, purpose, and opportunity, we’d love to hear from you. Apply now!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills