Stanley Black & Decker, Inc.
Customer Service Representative
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Customer Service Representative
Customer Service Representative
Position Title: Customer Service Representative Location: Maidenhead, Berkshire, UK Work Arrangement: Office-based, Maidenhead Employment: Permanent
Come make the world and accelerate your success. "It takes great people to achieve greatness."
This is more than a job—it's a purpose. People with integrity, ambition, and a drive to excel are the backbone of our team. Do you care about leaving things better than you found them? For Those Who Make The World™, we’re proud to employ 43,500+ global colleagues shaping iconic brands like DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job
As a Customer Service Representative, you’ll be the face of our Stanley Black & Decker portfolios, resolving enquiries with polish and precision.
Key Responsibilities
- Handle inbound customer and partner interactions via phone, email, live chat, and internal support systems, ensuring:
- Prompt, accurate resolutions and correct documentation
- Seamless Salesforce case management for logging and follow-up
- Process administrative tasks related to sales after-service and documentation
- Support UK & ROI agents collaboratively with the Agent Support Team
- Develop expertise in key brand products, boosting customer trust and business loyalty
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About You
This role is for people who thrive on growth, collaboration, and innovation. You’ll need:
- Customer service experience delivering first-class support
- A natural communication skillset for professional yet empathetic interactions
- Exceptional organisation with flawless time and priority management
- GSCE-level education (inclusive of English and Maths)
- Hands-on familiarity with Microsoft Office Suite (SAP/Salesforce/Five9 preference—nice to have, not required.)
The Details
We reward excellence with an orange merit badge—because our benchmarks are high. Here’s what’s waiting for you (apart from tools & tech you can use daily):
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Core Benefits
✅ Attractive salary & benefits package ✅ Brand discounts and insight into our partner programs ✅ Trajectories for continuous professional growth
More Than Benefits
At Stanley Black & Black, we achieve more than. More for you: ✨ Grow: Access 20+ brands and chart diverse career paths in a global team. 📚 Learn: Explore endless opportunities through a platform-rich digital learning hub. 🤝 Belong: Unite with our mission-driven culture, where respect and diverse perspectives collide to innovate. 🌍 Give Back: Our purpose extends beyond business—empowering local initiatives and global change-makers.
You help the people who build, protect, and recreate. We’re #1 in tools, outdoor power, and industrial frontiers. Future demands need champions—and you’d fit right in.
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