Legal & General
Customer Service Representative
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Customer Service Representative – Legal & General (L&G)
About Us
Legal & General (L&G) is a leading UK financial services group and major global investor, safeguarding people’s financial futures since 1836. We improve customers’ lives, create value for shareholders, and contribute to a better society.
Our Retail Business supports customers through every stage of life—helping them save, plan, protect, and enjoy retirement. As one of the UK’s largest providers of retirement and protection solutions, we serve around 12.8 million policyholders and workplace members, using technology for personalised, efficient service.
Job Description
We’re seeking a Customer Service Representative to join our Customer Admin team in Hove in a hybrid role. This position requires strong communication skills, attention to detail, and a collaborative attitude. No specialist financial knowledge is required—full training will be provided.
Salary: £24,720 (full-time)
Key Responsibilities
- Supporting customers with policy administration queries across range of servicing tasks
- Processing policy amendments, top-ups, and maintenance activities accurately
- Managing trust-related administration, including trust forms and updates
- Maintaining customer records across internal systems
- Communicating clearly via written channels and occasional outbound calls
- Following internal processes and regulatory standards for better customer outcomes
- Collaborating with teammates to resolve issues and streamline workflows
- Contributing to a productive team environment while learning new processes
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Who We’re Looking For
- Ex強 written and verbal communication skills
- Excellent administrative abilities with a high level of detail-orientation
- Confidence working with new systems and processes
- Customer-focused mindset and cooperative approach
- Ability to prioritise tasks and manage workload effectively
- Reliability, professionalism, and strong workplace behaviours
- Transferable experience in customer service, admin, or process-led roles
- Previous experience in financial services or insurance (not essential)
Benefits Package
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We reward performance, behaviour, and well-being with:
- Annual bonus and share schemes
- Generous pension contributions
- Life Assurance
- Employee Healthcare Plan (permanent employees)
- At least 25 days’ holiday (+ public holidays, increasing to 26 days after 2 years)
- Flexible holiday buy/sell option
- Competitive family leave
- Electric vehicle hiring scheme (via tax-efficient salary sacrifice)
- Discounts on L&G products and high-street retailers
- Commitment to net-zero workplaces by 2030, including sustainable offices across the UK
Our Culture & Values
At L&G, we believe in positive returns today and a better future for all. We foster:
- An inclusive, welcoming culture
- Diverse leadership focused on your growth and well-being
- Flexible working options (including part-time, term-time, or job shares) where possible
We care about outcomes over attendance and prioritise what you can bring—potential, strengths, and alignment with our purpose.
Option to apply even if you don’t meet all criteria—highlight your unique value.
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