William Hill
Customer Service Representative
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Retail Sales Assistant – William Hill (evoke)
Customers don’t just come here to place bets—they come for an experience, and you’ll be right at the heart of it.
About the Role
A career in William Hill retail is about more than just processing bets—it’s about putting customers first and building meaningful relationships within our communities.
If you thrive being people-focused, you’ll love working here. As part of the William Hill family, you’ll receive tailored support, industry-leading training, and incentives to progress in your career. By investing in you, we raise the game for both you and our business.
Key Responsibilities
- Welcoming customers with a warm and friendly approach
- Processing bets and efficiently assisting with customer queries
- Guiding customers on how to use our betting terminals
- Building strong, enduring customer relationships
- Ensuring safer gambling practices are championed at all times
- Supporting shop managers with:
- Display and presentation
- Shop opening/closing procedures (as required)
Working Patterns
William Hill shops operate with flexible hours, Monday to Sunday, typically 08:00 am to 10:00 pm, working shifts that may include evenings and weekends.
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Shift rotas are subject to change, and shifts are fair but varied to provide ongoing support to both colleagues and our customers.
What’s in it for you?
We believe that exceptional colleagues create exceptional experiences, so we offer a host of ** Competitive Benefits** that reflect our investment in your growth and wellbeing:
- Flexible hours: Full or part-time roles available, all equally rewarding.
- Annual Pay Review & Performance Bonus Scheme: Base salary reviewed yearly, plus a performance-linked bonus.
- Holiday Entitlement: 28 days paid holiday per year (pro-rated for part-time).
- Birthday Day Off: An extra paid day off in your birthday month—because we value balance.
- Pension Matching: 4% employer contribution to your pension plan.
- Premium Perks & Discounts:
- High street benefits (retail stores, cinema, etc.)
- Exciting offers and exclusive holidays
- Career Development & Promotion: A close-care culture with internal progression opportunities and continuous training for advancement.
Requirements
To succeed in this role:
✔ Must be 18+ (legal requirement) ✔ Deep passion for delivering exceptional customer service ✔ Strong interpersonal skills and empathy—essential for engaging customers from all backgrounds
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Next Steps
- Apply when you’re ready.
- If successful, you’ll receive an invitation via HireVue to complete an online assessment.
- Candidates progressing will move to a live interview.
Who we are
We’re Evoked—the dynamic holding company behind William Hill, 888, and Mr Green. For 50+ years, our presence has been anchored in the UK high street as a pioneer of customer-focused betting. The Retail team fuels this legacy.
Our Culture & Mission
- Built on trust, belonging, and collaboration.
- Empower our teams to work in their most effective style.
- Celebrate individual strengths and moments of progress together.
- Drive for excellence—where your ambition aligns with ours.
At evoke, we champion flexibility, aspiration, and a supportive environment that fosters authentic careers.
Why Join Us?
- Join a force fuelling spirit in sport & entertainment (William Hill, 888, etc.)
- Embrace a culture of growth, positivity, and belonging.
- Invest in durable, trusted relationships—with customers and your future self.
[Apply today][Business William Hill / evoke link]
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