Stanley Black & Decker Inc.
Customer Service Representative
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Position Title: Customer Service Representative
Location: Maidenhead, Berkshire, UK
Work Arrangement: Office based, Maidenhead
Employment: Permanent
About the Role
Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
Tasks
The Job
As a Customer Service Representative, you will focus on responding appropriately to phone calls, web inquiries, emails, and chat requests from internal and external customers regarding the Stanley Black & Decker suite of products, as well as handling administrative tasks resulting from those interactions.
What you’ll do
- Handle incoming customer and partner enquiries via phone and email, ensuring queries are resolved promptly, accurately, and logged correctly.
- Process incoming documents and complete administrative tasks to support efficient after-sales service operations.
- Build strong relationships with internal and external customers.
- Record, manage, and maintain accurate case information within Salesforce.
- Develop knowledge of key brand product portfolios.
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Requirements
About You
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. Wouldn’t it be great if you could do your job and do a world of good? You also have:
- A customer service professional with experience delivering excellent support.
- An outstanding communicator with a professional telephone manner and the ability to handle a wide range of customer enquiries professionally, clearly, and with care.
- Highly organised, with strong time management skills and the ability to manage priorities effectively throughout the day.
- Educated to GCSE level (Including English and Maths).
- Working experience with Microsoft Office Suite is required, while experience using SAP/Salesforce/Five9 is advantageous but not essential.
The Details
You’ll receive a great benefits plan, including:
- An attractive salary & benefits package.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Excellent opportunities for continuous professional development.
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And More
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-Onsite
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