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Customer Service Representative
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About The Company
i2i Recruitment is a reputable and rapidly expanding national recruitment agency dedicated to connecting talented professionals with leading organizations across various industries. Renowned for our commitment to excellence, innovation, and personalized service, we pride ourselves on fostering a supportive and dynamic work environment. Our mission is to deliver exceptional staffing solutions that meet the evolving needs of our clients and candidates, ensuring mutual growth and success. As part of our ongoing growth strategy, we are seeking motivated individuals to join our team and contribute to our continued success.
About The Role
We are offering a part-time customer support role designed for individuals who are eager to develop their skills within a vibrant and collaborative team. This position involves managing customer interactions, processing sales orders, and supporting logistics operations. The role provides an excellent opportunity to gain experience in sales order processing, customer care, and logistics management, all within a stable, on-site environment. The successful candidate will be responsible for ensuring high levels of customer satisfaction through professional communication and efficient service delivery. This role is ideal for someone looking to build a career in customer service, sales support, or logistics, with potential for permanent employment in 2027.
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Qualifications
- Previous experience in a customer service or support role
- Strong communication skills and a proactive attitude
- Confident phone manner
- Active listening abilities
- Proficiency in Microsoft Outlook, Excel, and Word
- Ability to multitask effectively, prioritize tasks efficiently, and manage time well
- Customer-focused mindset
- Adaptability
- Positive approach to problem-solving
- Experience with Xero accounting software, CRM systems, or logistics booking is advantageous but not mandatory
- Eagerness to learn and contribute to a team-oriented environment
Responsibilities
- Manage inbound and outbound customer calls professionally and promptly, ensuring a positive customer experience.
- Take customer orders over the phone, accurately inputting data and creating sales invoices using Xero accounting software.
- Assist with processing sales orders, ensuring timely and accurate delivery schedules.
- Coordinate with logistics providers to arrange deliveries, track shipments, and resolve any issues that arise.
- Provide exceptional customer support by addressing inquiries, resolving complaints, and offering solutions to enhance customer satisfaction.
- Maintain detailed records of customer interactions, orders, and feedback to support continuous improvement.
- Collaborate with team members to share insights, improve processes, and achieve departmental goals.
- Upsell products or services where appropriate, contributing to revenue growth and customer engagement.
- Assist with general administrative tasks related to sales and logistics operations, ensuring smooth daily workflows.
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Benefits
- Flexible part-time schedule that allows work-life balance
- Potential to transition into a permanent role by 2027
- Exposure to various aspects of customer service, sales, and logistics
- Valuable experience that can enhance your career trajectory
- Close-knit team environment that fosters collaboration, innovation, and mutual support
- Ongoing training and development opportunities
- Positive workplace culture designed to help you succeed and thrive
Equal Opportunity
i2i Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enriches our organization and drives innovation, and we are dedicated to providing equal employment opportunities to all qualified candidates.
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