William Hill
Customer Service Representative
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Customer Service Representative
Shop Sales Assistant – Betting Shop
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them, as well as the communities we live and work in.
If you’ve got a passion for people, you’ll excel here. We offer:
- Ongoing support and training
- Encouragement to build a career that challenges and motivates you
- Plenty of incentives to keep you engaged, because when we invest in you, we win together.
Key Responsibilities
- Welcoming customers with a friendly and customer-centric approach
- Processing bets and assisting with customer queries effectively
- Guiding customers on how to use betting terminals
- Building strong, lasting customer relationships and delivering outstanding service
- Championing safer gambling policies at all times
- Assisting managers with shop displays and supporting opening/closing activities as needed
Working Patterns
Our betting shops operate between 8am–10pm, from Monday to Sunday.
- Shifts run on a roster system and may require some evening and weekend work.
- Hours are subject to change based on business needs.
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What We Offer You
At William Hill, we celebrate our teams’ achievements because we understand that when our people thrive, we all succeed. Below are some of the ways we invest in your long-term success and balance your work with your life.
Financial & Pay Benefits
- Annual Pay Review – Your base salary will be reviewed yearly to reflect your growth.
- Performance Bonus Scheme – Eligibility for a yearly bonus based on performance.
- Strong reward and incentive structure beyond salary.
Time Off & Wellbeing
- 28 days holiday annually (pro-rated for part-time roles).
- One extra paid day off for your birthday, which can be taken during your birthday month.
Pensions & Recognition
- Pension contribution: We’ll match 4% of your contributions.
Perks & Discounts
- Access to excclusive discounts on high-street shops, cinema tickets, and holidays.
Career Growth
- Focused on promoting from within and nurturing a culture of belonging.
- Training and development programmes to help you advance your career.
What You Need to Succeed
To excel in this role, you should meet the following core criteria:
- Must be aged 18+ (as per legal requirements).
- A strong passion for customer service excellence.
- Excellent interpersonal and empathy skills, with the ability to engage customers from diverse backgrounds.
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Next Steps
The application journey is straightforward:
- Submit your application—our Talent Acquisition team will review it.
- If shortlisted, we’ll invite you to complete an online assessment via HireVue.
- After assessment, top candidates will be called for an interview.
About William Hill & Evoke
Our 1,300-plus retail shops across the UK serve as the beating heart of our business. Since 1966, William Hill has been a beloved part of the UK’s high street, and our fostered culture is built on trust and shared passion for serving others.
At evoke (the new business name behind brands like William Hill, 888 and Mr Green), we’re driving an exciting evolution in gaming and betting experiences. Here’s what you’ll gain by joining us:
- Flexibility and workplace autonomy.
- Trust-based culture that empowers employees to step up whether in service or problem-solving.
- Investment in your future, equipping you to grow within our award-winning company.
Your future success—and that of William Hill—starts with you. Join a team where collaboration turns ambitions into achievements.
Website: 🔗 www.williamhill.com / evoke.pt
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