Conduent
Customer Service Representative
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Customer Service Representative (Permanent Position – Leeds, LS11 5BD)
Conduent is a Global Business Processing Outsource company specialising in mission-critical services. This role supports a busy transportation client, involving customer call handling, web chat, and correspondence across varied teams. Flexibility and enthusiasm for outstanding customer service are essential.
Role Details
- Start date: Monday 3rd August 2026
- Contract: Permanent
- Location: Leeds, LS11 5BD
- Hours: 37.5 hours per week on rotational shifts (Monday–Sunday, 08:00AM–08:00PM), with alternate weekend days.
- Salary: £24,784.50 (rising to £25,272.00 post-probation, pro-rata).
Key Responsibilities
- Provide excellent customer service across:
- Phone, email, and webchat interactions.
- Identify upselling opportunities for additional services.
- Resolve customer complaints, queries, and escalations.
- Uphold Conduent’s core values to shape company culture.
- Attend training to enhance expertise and performance.
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Person Specification
- Strong desire to deliver exceptional first-contact customer service.
- Empathetic approach, particularly in difficult situations.
- Ability to adapt swiftly in a fast-paced environment.
- Clear understanding of what constitutes “good service”.
- Positive, professional telephone manner with:
- Strong verbal/written communication skills.
Benefits
- 29 days paid leave (including bank holidays).
- Life assurance.
- Dental insurance.
- Pension scheme.
- Free eye tests.
- Excellent apprenticeship programmes.
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(#CustomerServiceAdvisor #LeedsJobs | Apply now at www.conduent.com/careers).
About Conduent
Conduent partners with Fortune 100 companies and 500+ governments to deliver vitally impactful services. Join a culture that values individuality, where you can personally thrive and make a meaningful difference.
Equal Opportunity Employer: Conduent considers all applicants irrespective of race, religion, gender, disability, veteran status, or any other protected characteristic.
For US applicants with disabilities requesting accommodation, contact: [FTADAAA@conduent.com] (refer accredited form via download link). Full ADAAA policy available.
(Conduent UK/EU openings subject to eligibility requirements.)
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