William Hill
Customer Service Representative
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Retail Alexander Performer – William Hill Shops
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
About the Role
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way—because by investing in you, we’ll raise our game.
Key Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend working
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What’s in It for You?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Flexible working hours: Full and part-time options available
- Annual Pay Review & Bonus Scheme: Base salary reviewed annually, with an annual performance bonus
- 28 days holiday annually (pro rata)
- Paid birthday day off: An additional day of holiday to be taken within your birthday month
- Pension plan: Matching your contributions up to 4%
- Perks & discounts: Access to great deals in high-street shops, cinemas, and holidays
- Training & development: Opportunities for career progression and growth within our team
Requirements
To succeed in this role, you will need:
- To be age 18+ (legal requirement)
- A passion for delivering great customer service
- Strong interpersonal and empathy skills, with the ability to engage with customers from all backgrounds
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Next Steps
Once you’ve applied, our Talent Acquisition team will review your application. If selected, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
About William Hill
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a high-street staple since 1966, and our Retail team play a vital role in shaping the customer experience.
Our culture is built on trust and a sense of belonging. We empower teams to work flexibly, celebrating individual strengths and differences to ensure success for both you and William Hill.
More About Evoke As evoke (formerly 888 Holdings), we embrace change and progress. Our commitment to iconic brands William Hill, 888, and Mr Green drives innovation in betting and gaming. Join us as we accelerate toward delivering world-class experiences to our customers—a future we’ll shape together.
At evoke, you’ll enjoy flexibility, a trust-based culture, and investments in your future. We provide the tools to safeguard our customers while helping you develop a career that fits you perfectly.
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