William Hill
Customer Service Representative
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Customer Service Representative
Shop Associate (William Hill)
At William Hill, we believe our customers don’t just come to place bets – they come for the experience. You’ll be right at the heart of creating that experience in one of our physical shops.
Careers within William Hill shops go far beyond simply taking bets. Our colleagues form the backbone of our business and success is built on putting customers first—understanding and engaging with the communities we serve. If you thrive in a people-focused environment, you’ll love being part of it.
We back our colleagues with:
- All the training and support you need
- Clear opportunities for career progression
- Powerful incentives as a motivator for growth
Key Responsibilities
You’ll be responsible for delivering outstanding service through:
- Welcoming customers with a warm face-to-face interaction
- Processing bets, answering queries and guiding through terminal usage
- Building strong, lasting relationships—customer service at its core
- Championing safer gambling principles in every interaction
- Assisting managers with shop displays, opening/closing duties, and operational tasks when required
Work Patterns
- Opens to our customers between 8am and 10pm, including weekends (Monday to Sunday)
- Shifts are organised via a rota system, ensuring coverage during evening and weekend periods
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Competitive Benefits
Financial & Career Growth
- Annual Pay Review & Bonus Scheme – Your base salary is reviewed yearly, and you’ll be eligible for an annual performance bonus
- Flexible Hours – Both full-time and part-time positions available
Work-Life Balance & Recognition
- 28 days holiday plus paid birthday day off (extra day within your birthday month)
- Pension Matching – We match your pension contributions up to 4% of your salary
Extensive Perks
- Exclusive discounts on trains, cinema tickets, shopping, and holidays as an employee
- Career development – Opportunities to progress internally, with training and support provided
What You’ll Need
To thrive in this role, you must:
- Be age 18+ (legal requirement for this position)
- Have a passion for delivering great customer service
- Show strong interpersonal skills, empathy, and the ability to relate to customers from all backgrounds
Your Next Steps
- Apply outright and our Talent Acquisition team will assess your suitability
- If you reach the next stage, you’ll complete an online assessment via HireVue
- Final shortlisted candidates will receive an interview invite
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About William Hill
We’re William Hill, proudly part of evoke, and have maintained a presence on the UK’s high street since 1966. Over 1,300 retail locations across the country help create our unique, welcoming experience.
Our culture is built on trust and belonging:
- Empowering teams to work flexibly and effectively
- Uniting different strengths to create a shared success
- Celebrating diverse profiles that contribute to exacting customer experiences
Why Join Evoke?
As part of the evoke portfolio—home to brands including William Hill, 888, and Mr Green—you’ll be joining a forward-thinking business moulding the future of betting and gaming for our customers.
Join us in making every interaction satisfying and secure. With flexible work practices and a commitment to investing in your growth, evoke ensures your career progresses on your terms.
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