Broadview Materials Europe
Customer Service Representative
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Join a North East Manufacturing Success Story!
We're excited to be recruiting for a Customer Service Representative to join Broadview Materials / Formica Group at their North Shields site.
This is a fantastic opportunity to become part of an iconic business with an incredible heritage. Formica, the original inventors of laminate, are celebrating over 110 years of innovation, while their North Shields manufacturing site has been a proud part of the North East since 1946. As part of the global Broadview Materials Group, they continue to invest heavily in their people, products and facilities.
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Role Overview
As a Customer Service Representative, you'll be at the heart of the customer experience, building strong relationships, supporting customers across Europe, managing orders, resolving queries and working closely with sales, supply chain and finance teams to deliver service excellence.
Benefits
- 25 days holiday + bank holidays
- Bonus scheme
- Pension contribution matched up to 6%
- BUPA private healthcare option
- On-site gym and parking
- Genuine long-term career opportunities within a global organisation
Requirements
- Excellent communication skills
- Strong attention to detail
- Great problem-solving ability
- Confidence using business systems and Excel
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Customer service experience within manufacturing would be advantageous but not essential.
If you're looking for a role where you can make a real impact while joining a respected, forward-thinking manufacturer with deep roots in the North East, we'd love to hear from you.
📩 Get in touch to find out more or apply today.
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