The Daylight Company
Customer Service Representative
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About Daylight Company
The Daylight Company is a leading market innovator in specialty lighting in Europe, USA, and Australia. Established in London in 1987, the business developed following the recognition that people performing different tasks needed specifically designed quality lighting in their working environment.
About the Role
We are looking for a proactive and detail-oriented Customer Service Representative to deliver high-quality support across both B2B and B2C channels. This role is responsible for managing customer enquiries, processing orders, handling warranty claims, and ensuring a seamless customer experience across all touchpoints.
Responsibilities
- Responding to customer enquiries via email, phone, and online platforms
- Managing and processing B2B customer and Amazon orders accurately and efficiently within agreed timelines
- Resolving delivery issues, order discrepancies, and product queries
- Handling warranty claims, returns, and replacements in line with company policy
- Supporting B2B customers, distributors, and key accounts
- Working closely with internal teams (Warehouse, Sales, Operations) to resolve issues quickly
- Keeping accurate records of customer interactions and cases in our ERP system
- Identifying recurring issues and helping improve processes
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Requirements
Essential
- Minimum 2-year experience in customer service role (ideally within wholesale, retail, or product-based)
- Strong written and verbal communication skills
- High attention to detail and organizational skills
- Ability to multitask and manage a busy workload
- Experience using CRM or ERP systems
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Desirable
- Experience supporting both B2B and B2C customers
- Familiarity with marketplace platforms (e.g. Amazon)
- Familiarity with warranty claims and returns processes
- Basic Excel skills
What We Offer
- Hybrid working model (3 days in office)
- Company pension
- Employee Discount
- Health & wellbeing programme
- On-site parking
Benefits
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Experience
- Customer service: 2 years (preferred)
Work Authorisation
- United Kingdom (required)
Work Location
- Hybrid remote in North West London NW10
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