The Black Dirt Company
Customer Service Representative (CSR)
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About The Company
The Black Dirt Company is a landscaping supply center and trucking company located in the heart of the City of Spruce Grove. We specialize in the sale and delivery of topsoil, garden mix, decorative rock, sand & gravel, fill clay, sod and other various landscaping products. We cater to both small to large projects and provide custom solutions and quality service. Our unique ability to service a variety of customer needs, and commitment to the highest standard of safety has made us a recognized leader in the industry. Our projects are successful because we focus on our staff and treat customers the way they want to be treated. We understand the drivers and motivators of our employees and allow them to build a successful career that best suits them personally and professionally.
You are more than just an employee. You are part of a team that works hard, plays hard, and makes a difference in the community. We offer a very competitive compensation package, and will not only reward you financially, but give you challenging assignments and a supportive work environment which promotes your personal and professional growth. In preparation for the upcoming season, we are searching for a Customer Service Representative (CSR).
Position Overview
As the Customer Service Representative (CSR), you will provide exceptional customer service to all external and internal customers via multiple contact channels. You will gain thorough knowledge of all Black Dirt Company products and services; and a strong understanding of Counterpoint, including reports and interfaces. You will also need to become an expert in the overall terms and conditions of promotions, special discounts and contracts.
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This is a Seasonal position with shifts that include weekdays and weekends; 8-hour shifts; up to 40 hours a week. As a seasonal business dependent on the weather the job is estimated to run from mid to late April up until September; work is not always guaranteed on rain days; and switching shifts during Spring Hours in May may not be considered.
Your Responsibilities
- Handle customer requests courteously and promptly
- Receive orders through multiple channels: email, phone, walk ins, and drive thru
- Enter orders into company point of sale system (Counterpoint)
- Respond to questions and enquiries on products and services
- Assist in handling any order-related tasks
- Provide expertise in pricing and quotes for customers
- Provide estimates for quantity and pricing of products to customer as required
- Escalate incidents, enquiries and needs to the appropriate area, ensuring effective delivery of customer product and service
- Balance cash drawer on a daily basis, as delegated by Team Lead
- Comply with company PPE requirements; particularly when in Shop Bay, Yard, and Drive Thru
- Report Incidents/Illnesses, submitting completed forms
- Assist in conducting Workplace Inspections (Monthly) when requested
- Maintain a clean and safe workplace to minimize hazards; report when observed and help correct or delegate any deficiencies
Qualifications
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- Ability to remain calm in handling a multiple of customer requests
- Ability to assess client need quickly and execute accordingly
- Excellent interpersonal, written and verbal communication skills
- Highly organized with the ability to prioritize multiple tasks at any given time
- Self-motivated and enjoys a fast-paced work environment
- Ability to work flexible shifts (weekends and evenings) during peak season
- Landscaping knowledge considered an asset; particularly hardscape products (paving stones)
- Experience using point of sale system, data entry, and customer service will be favoured
- Proficient typing skills: skill, efficiency, and accuracy are valuable
- Must provide and wear CSA approved steel toed footwear; safety vest will be provided
- Training In: Products & Services, Weights/Truck Capacity and Volume, Road Bans, Email/Phone etiquette, Counterpoint, WHMIS, Worksite Inspection Training
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Types: Full-time, Seasonal
Contract length: 5 months
Salary: $17.00-$20.00 per hour
Benefits
- Store discount
Schedule
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental Pay Types
- Overtime pay
Application Question(s)
- Do you live in Spruce Grove?
- When are you available to start work?
Experience
- Data Entry: 3 years (preferred)
- Customer Service: 3 years (preferred)
Language
- English (required)
Work Location: In person
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