Customer Service Representative - Derivatives Clearing Services

Client Service Representative – Derivatives Clearing Services (DCS) London / Hybrid Contract until end of 2026 £716.24 per day (Umbrella)

An exciting contract opportunity has arisen for a Client Service Representative to join HSBC’s Derivatives Clearing Services (DCS) team. This role offers a strong blend of client-facing engagement and operational delivery within a highly regarded global clearing function. The Role You will act as a key point of contact for clients, supporting both Listed Derivatives and OTC Cleared products, while also managing critical post-trade processes. This role is ideal for someone who combines strong derivatives knowledge with experience across operations and client services. Key Responsibilities Act as the primary contact for European clients, managing day-to-day queries end-to-end Deliver a high standard of client service via verbal and written communication Support cash and collateral movements, including margin calls and FX processing Perform operational tasks including trade/system booking and reconciliation Manage and resolve post-trade client queries across the clearing lifecycle Provide platform demonstrations and guidance on post-trade client interfaces Support contract expiry and maturity processes Participate in client calls, reviews, and relationship development activities Identify opportunities to improve processes and client experience Ensure adherence to risk, control, and regulatory frameworks Key Requirements Strong understanding of derivatives products, particularly Futures and Options Previous experience within an operations / back-office environment Proven client-facing experience within financial services Experience across post-trade processes, including booking and reconciliations Ability to balance client interaction and operational workload effectively Strong attention to detail with a focus on risk and controls Excellent communication and stakeholder management skills