Royal Den Hartogh Logistics
Customer Service Representative
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Ambitious People Realising Creative Logistics Solutions
Where Will You Be Working?
At Royal Den Hartogh Logistics, we are a leading logistics service provider specialising in the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, we are a family-owned company that prioritises safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions to create a more efficient supply chain.
We operate worldwide with:
- 54 locations in 27 countries
- A team of over 2,600 employees
- A modern fleet including:
- 25,000 tank containers
- 5,000 dry bulk containers and trailers
- 575 tank trailers
- Nearly 900 trucks
The Role
We are looking for a highly organised, detail-oriented, and proactive Customer Service Representative to join our Liquids team. In this key role, you will be the trusted partner for your customers, managing their requests from **corporate transport orders to delivery, taking full ownership of the process and becoming your customers' go-to logistics expert.
In This Dynamic Role, You’ll
- Be the primary point of contact for customers, overseeing the entire order process and ensuring accuracy and efficiency from start to finish.
- Resolve issues, implement new transport lanes, and provide financial and operational insights to improve services.
- Collaborate across Europe to deliver innovative transport solutions and drive continuous improvement.
- Demonstrate agility, seamlessly transitioning between customer service, operational coordination, and commercial partnerships to implement key efficiencies.
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Successful Candidates
As a Customer Service Representative, you will thrive in a fast-paced environment while contributing to the growth of our business.
The Ideal Candidate Will Have
- Exceptional attention to detail and organisational skills, with a passion for delivering outstanding customer service.
- Resilience under pressure, adaptability, and the ability to quickly respond to evolving market demands.
- Strong interpersonal and communication skills to build collaborative relationships with customers and internal teams.
- A proactive mindset with a structured approach, prioritising customer-centric solutions.
- A solution-focused, proactive team player who anticipates challenges and resolves them efficiently.
- The ability to manage multiple priorities while working at pace and consistently delivering on deadlines.
- A growth mindset—eager to learn, open to feedback, and motivated for innovation and professional development.
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What We Offer
At Den Hartogh Logistics, we believe our people are our greatest strength. Joining our team means:
- A culture of trust, ownership, and responsibility, where your contributions make a real difference.
- A dynamic and innovative work environment, driven by operational excellence, teamwork, and continuous improvement.
- Personal and professional development, supported by tailored training programmes to help you grow.
- A competitive benefits package, including:
- Excellent pension and life assurance schemes
- 25 days of annual holiday
- Cycle-to-work scheme
- Access to the Den Hartogh Benefit Hub for exclusive perks and discounts
- A comprehensive Help@Hand (Employee Assistance Programme)
- A workplace that values ambition, innovation, and collaboration—while always encouraging work-life balance and enjoyment.
Sounds good? Apply now!
For more information, contact: Sarah Langridge, People & Culture Coordinator (slangridge@denhartogh.com)
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