Tafensw
Customer Service Representative - Loftus and St Leonards
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Customer Service Representative - Loftus and St Leonards
Customer Service Representative – Talent Pool (Loftus & St Leonards Campuses)
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Role Overview
Position: Customer Service Representative Salary: $80,502 – $88,860 (package including $70,926 – $78,289 base + superannuation contribution + leave loading) Hours: 35-hour week (full/part-time options) Locations: Loftus & St Leonards campuses (TAFE NSW campuses)
At TAFE NSW, every career has the potential to be life-changing. We’re transforming lives through world-class training and education, empowering students to secure the jobs of today—and the future.
Our success is built on a team that’s committed to inspiring, supporting, and enabling—whether across the boardroom, classroom, or community. We live by our core TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence.
We invest in your growth as much as yours with: ✔ Competitive salaries ✔ Ongoing training & professional development ✔ Health and wellbeing programs ✔ A supportive, collaborative work environment
About the Role
Key Responsibilities
You’ll act as the primary point of contact for TAFE NSW’s students, prospective students, and alumni, providing welcoming and highly responsive support at every stage of their student journey—from enquiries to high school Classes and beyond.
In this dynamic role, you’ll:
- Provide customer-focused, multi-channel support (face-to-face, phone, email, and online systems) in high-volume environments.
- Offer accurate, friendly, and timely assistance concerning course information, enrolment, and general student services.
- Use a proactive, customer-first approach to resolve enquiries efficiently and ensure a positive experience.
- Collaborate with Student Services teams during peak periods or shifting priorities.
- Escalate complex enquiries to internal teams while retaining consistency in customer service standards.
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Your Role Is Ideal If...
We’re looking for talented, motivated individuals with:
- Customer service experience in a fast-paced, multichannel setting (digital, phone, or in-person).
- Trusted problem-solving skills, with a service-first mindset and ability to learn quickly.
- Strong teamwork abilities and adaptability to changing needs—especially in busy times.
- Attention to detail and comfort using systems (CRM experience is a strong advantage).
- Formal qualification or experience equivalent to a Cert-III in a relevant administrative field.
- Ability to travel nearby campuses as needed.
- A positive attitude and drive to improve daily—you’re eager to contribute and go above and beyond.
What You’ll Gain
Joining TAFE NSW means: ✔ A career with purpose and ✔ A workplace that invests in its people for lasting success. ✔ Flexibility, training, work-life balance, and a team that grows with you.
Eligibility & Next Steps
Important Note: This role is a child-related position, so successful applicants must: ✔ Provide a valid Working with Children Check (WWCC) prior to commencing. ✔ Undergo an Australian National Criminal Record Check (if applying for a full-time offer).
Eligibility to apply: You must be an Australian citizen, permanent resident, or New Zealand Citizen with Australian residency.
Get help with your application
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Applications close: Monday, 13 July 2025 at 11:55pm AEST.
Applications will be drawn from a talent pool valid for 18 months—your opportunity to secure this role on future placements!
To apply, submit via our portal: 👉 TAFE NSW Application Page ✍ Ensure you include a targeted response to: “Provide an example of a time you had to explain a complex or technical topic to a customer who had limited knowledge. Include how you adapted your communication style to support their understanding.” (Max. 300 words)
Need Support?
For role-specific enquiries: 📧 Joanne Sherman (Team Leader, Student Administration Services) 📩 Joanne.Sherman@tafensw.edu.au
For recruitment support or accessibility adjustments: 📧 Sarah Aitchison (Talent Acquisition Advisor) 📩 sarah.aitchison4@tafensw.edu.au | 📱 +61 435 078 206
TAFE NSW Aboriginal support team: If you'd like help access support regarding confirming Aboriginality, application or interview, contact: aboriginalemploymentadvocate@tafensw.edu.au or visit Advocate Services page.
For additional help with applications, visit: 🌐 TAFE NSW Application Process 🌐 I Work for NSW Resources
Get ready for a life-changing impact at TAFE NSW today! Apply now.*
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