HUNTRESS SEARCH LIMITED
Customer Service Representative
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Customer Service & Connections Advisor
Location: Cambuslang
Hourly rate: £13.29, increasing after 6 months.
Job Type: Full-Time, ongoing temporary role
About the Role
We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service.
As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships.
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Key Responsibilities
- Respond to customer enquiries via phone, email, and online channels.
- Provide accurate information and resolve customer issues in a timely manner.
- Build and maintain positive relationships with customers and stakeholders.
- Update customer records and maintain accurate system data.
- Escalate complex queries where appropriate and follow through to resolution.
- Support customer onboarding and ongoing account management activities.
- Work collaboratively with colleagues to improve service delivery.
- Identify opportunities to enhance the customer experience.
About You
- Previous experience in a customer service, advisor, or contact centre role.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- A professional and solution-focused approach to customer interactions.
- Good attention to detail and organisational skills.
- Competent in Microsoft Office and customer management systems.
- A team player with a genuine commitment to delivering excellent service.
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What's on Offer
- Full training and ongoing development.
- Career progression opportunities.
- Company pension scheme.
- Generous holiday entitlement.
- Supportive and professional working environment.
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