Metro Bank (UK)
Customer Service Representative - New Entrant
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Customer Service Representative - New Entrant
Banking Representative - Hammersmith
Team: Retail & Business Banking Location: Hammersmith County: Greater London
Ref #: POS_18219 Closing Date: 15-Jul-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.
What You Will Do
- Provide customers with exceptional service, going above and beyond to understand their needs
- Prioritise tasks against fluctuating customer demand and ensure store objectives are met
- Stay updated with regulatory and non-regulatory training to ensure compliance and fairness in all transactions
- Take ownership of risks in banking operations and ensure best practices are applied for customers, colleagues, and Metro Bank
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Working Arrangements & Training
Store Hours: Metro Bank Hammersmith operates from Monday to Friday. Current role requires full-time hours of 37.5 hours/week over 5 days.
Typical shifts:
- 8:45am - 5:15pm OR 9am - 5:30pm
- Where applicable, reasonable occasional Saturday work may be required
- In such cases, we will provide a day off in the workweek and support reasonable travel costs
Training: We offer a structured approach with:
- Live team sessions guided by trained mentors
- Access to online training suite for self-study
- On-the-job training, including observation, buddy systems, and serving customers
- Training paced collaboratively between you and your manager
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Requirements
- Ability to build effective customer relationships in a fast-paced environment
- Meticulous attention to detail under pressure
- Strong grasp of risk management implications for both customers and Metro Bank
- Proficiency in computer skills, including Microsoft Office suite
- Prior banking/finance experience is advantageous but not mandatory; however, experience with customer service queries and operation in controlled-process environments is essential
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