William Hill
Customer Service Representative
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Customer Service Officer – William Hill Retail
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first—and getting to know them, as well as the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way—because by investing in you, we’ll raise our game.
Responsibilities
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
Our shops have a variety of opening times, between the hours of 8am–10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend working.
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What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that at William Hill, we win together:
- Working hours: A variety of full- and part-time roles available.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you’ll qualify for an annual performance bonus.
- Holiday entitlement: 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to 28 days holiday, an extra paid day off for your birthday (taken within the same month).
- Pension plan: We’ll match your pension contributions up to 4%.
- Perks & discounts: Enjoy exclusive discounts in high-street shops, cinemas, and holidays.
- Training & development: We promote from within and foster a culture where people thrive—offering career development opportunities tailored to you.
What do you need to be successful?
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Your very own career expert that helps elevate your application to the next level.
- Age 18+ (legal requirement)
- A passion for delivering great customer service
- Strong interpersonal skills and empathy, with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied:
- Our Talent Acquisition team will review your application.
- If successful, you’ll receive an email with a link to complete an online assessment via HireVue.
- Progressing candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK since 1966, our Retail team sits at the heart of the high-street experience. Our culture is built on trust, belonging, and individual strength, celebrating diversity to achieve success together.
More About Evoke
evoke—the new name for 888 Holdings—represents a sense of purpose, progression, and ambition. As we accelerate our journey, we’re redefining world-class betting and gaming experiences. Join us, and reap the rewards: flexibility, trust, and investment in your future.
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