Brook Street
Customer Service Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Representative
📍 Chesham
Salary & Working Arrangement
- Salary: £28,500 + quarterly bonus (up to 20% annually)
- Hybrid working: 2 days at home per week after 3 months’ probation
About the Company
A well-established and fast-growing manufacturer within the construction and interiors sector is expanding its UK team.
With decades of heritage and a strong reputation for quality products, the business has grown substantially following significant investment. Join a forward-thinking organisation that merges innovation with a collaborative and supportive culture.
What You Will Be Doing
As part of a busy internal sales team, your core responsibilities include:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Identifying opportunities to increase customer spend and fill product gaps
- Building strong customer relationships to encourage repeat business
- Managing inbound calls and responding to customer enquiries
- Processing orders, returns, and pro formas accurately
- Providing pricing, stock, and delivery information
- Handling customer queries and complaints professionally
- Meeting individual and team KPIs and sales targets
What You Need
To succeed in this role, you should have:
- Previous experience in customer service or internal sales
- A strong sales mindset with a proactive approach
- Excellent communication skills (written and verbal)
- Confident telephone manner with a customer-first attitude
- Ability to multitask and prioritise in a fast-paced environment
- Strong IT skills, including Microsoft Office
- Quick learner of new systems and processes
- Willingness to be a team player and work independently
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Base salary: £28,500
- Quarterly bonus scheme (up to 5% per quarter / 20% annually)
- 25 days holiday + bank holidays
- Hybrid working (2 days from home after probation)
- Free on-site parking
- 6% employer pension contribution
- Life insurance (4x salary)
- Ongoing training, support, and career development
Please apply now with your most up-to-date CV. We’ll get back to you as soon as possible. Thank you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location