Kite Packaging
Customer Service Representative Coventry
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Location: Coventry
We have an exciting opportunity for a Customer Service Representative to join our team based in Coventry.
Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a Greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:
- Top 50 Fastest Growing Companies in the Midlands
- Sunday Times Track 100 Fastest Profit Growth in the UK
- Packaging Company of the Year (2023)
Our success is driven by continuous investment in our people, technology, and innovation - with a turnover approaching £200m.
The Role of Customer Service Representative
www.kitepackaging.co.uk is the eCommerce platform for Kite Packaging, a leading UK-wide distributor of packaging products delivered through a national carrier network. Due to the high volume of daily orders and dispatches, we receive a significant number of customer enquiries via phone, email, and live chat relating to deliveries, order updates, and general product queries.
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Key Skills and Essential Experience
The ideal candidate will have a minimum of 2 years' experience in an office-based customer service environment, along with the following key skills and attributes:
- A clear, professional, and confident telephone manner
- Proven ability to handle a high volume of calls and customer queries effectively
- Strong listening and problem-solving skills with a customer-focused approach
- Excellent administrative and organisational abilities
- High attention to detail and accuracy in all tasks
- Ability to remain calm under pressure and deliver results within tight deadlines
- Comfortable using multiple systems simultaneously and managing competing priorities
- Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
- A proactive attitude and willingness to go above and beyond to support the team and customers
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What You Will Get
- Excellent competitive salary including a bonus Scheme (upon completion of probation)
- Good work-life balance. 8:30am to 5:30pm Monday to Friday
- Holidays: 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
- After 6 months:
- Life insurance
- Company pension scheme
- Cycle to Work scheme
- Optional private healthcare scheme
- The option to become a shareholder in the business after 6 months employment
Covering letters and CV’s should be emailed to: Joseph Turner, Recruitment Manager. jturner@kitepackaging.co.uk
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