Pinnacle Pet UK
Customer Service Representative - Pet Database
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Customer Service Representative - Pet Database
Customer Service Representative (Pet Database)
Do you love animals and have a talent for supporting people during stressful situations? Are you looking for a role where your voice matters, your ideas are heard, and your work truly makes a difference?
About the Role
At Pet Database, we’re on a mission to transform what’s broken in the UK’s pet microchipping and lost pet systems. We’re building a kinder, smarter service for pet owners, rescues, vets, breeders, and beyond. If you’re passionate about reuniting lost pets, supporting animal welfare, and creating meaningful change, this is the opportunity for you.
cerials
- Salary: £29,000 per annum (+ excellent benefits)
- Location: UK-based, hybrid role (majority remote; some visits to our London office required)
- Hours: 40 hours/week, Monday–Friday 9am–5pm (with weekend cover on a rota basis)
- Contract: Full-time
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Responsibilities
As a Customer Service Representative at Pet Database, your work will have a real impact:
- Support pet owners and partners via calls, emails, and live chat—especially in high-stress moments
- Assist with pet registrations, lost pet reports, record updates, and transfers
- Follow up on lost pet cases and help onboard new rescues
- Use smart tools and systems to stay organised and efficient
- Spot recurring issues, flag customer feedback, and suggest improvements
- Lead on support analytics, ticket categorisation, and share key KPIs
- Act as the voice of the customer, influencing product development and enhancing the customer journey
Requirements
We’re looking for someone who:
- Has previous experience supporting customers in a phone-based role
- Exhibits excellent communication skills—being empathetic, clear, and friendly
- Stays calm under pressure, especially in emotional situations
- Is curious, solution-focused, and tech-savvy
- Thrives as a self-starter, comfortable working remotely and independently
- Is a true team player, willing to go beyond core responsibilities when needed
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Why This Isn’t Your Average Customer Service Role
This isn’t just another faceless call centre—you’ll be on the front lines of real change:
- Help reunite lost pets
- Tackle broken systems in pet welfare
- Support pet lovers across the UK
You’ll be supported, trusted, and empowered to make a meaningful difference every day.
Do you see yourself in this role? Apply now and join us in building the future of pet care!
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