Safetech LTD
Customer Service Representative
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Customer Service Representative / Client Liaison Officer
The Customer Service Representative, or Client Liaison Officer, is a key role in building and maintaining strong, positive relationships between Safetech and our clients.
Acting as the primary point of contact, this position ensures clear, timely communication and effective resolution of client concerns. By coordinating support services and supporting client needs with internal teams, the representative helps deliver consistent, high-quality service and keeping upbeat and positive.
The role is important in enhancing client satisfaction, supporting care management initiatives, and upholding Safetech's reputation. Responsibilities include managing client records, implementing service plans, and contributing to continuous improvement through feedback and data-driven insights.
Pay: £8.00 to £12.71 per hour
Important: This position requires daily on-site attendance at our office in Rayleigh, Essex. If you are unable to meet this requirement, we kindly ask that you refrain from applying.
Responsibilities:
- Serve as the main contact for clients, providing clear and accurate information about services, policies, and procedures for Digital Marketing and Development based services.
- Develop, manage, and update individual client service plans in line with needs and organisational standards.
- Maintain accurate, secure, and confidential client records using CRM systems and internal databases.
- Act as a bridge between clients and internal departments, including care management, operations, and support teams.
- Track client feedback and service performance to identify trends and suggest improvements.
- Schedule and coordinate client appointments, follow-ups, and service reviews with care management teams.
- Prepare reports and documentation related to client interactions, service delivery, and administrative workflows.
- Support care plan implementation by organising resources, monitoring progress, and escalating issues when needed.
- Ensure full compliance with organisational policies, industry regulations, and data protection standards.
- Contribute to service enhancements by sharing frontline insights and operational feedback.
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Requirements:
- 1–3 years of experience in customer service, client support, or administrative roles in a service-focused environment.
- Proven experience in record management, documentation, and data entry.
- Understanding of care management principles and experience supporting care planning or case coordination.
- Strong organisational and time management skills, with the ability to handle multiple tasks efficiently.
- Excellent verbal and written communication skills, with the ability to engage respectfully with a diverse set of clientele.
- Proficiency in CRM systems and digital tools used for reporting and administration.
- High level of empathy, discretion, and attention to detail when handling sensitive client information.
- Ability to work independently and collaboratively, demonstrating initiative and problem-solving abilities.
- Commitment to confidentiality, ethical practices, and client-centered service delivery.
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Ability to commute/relocate: Rayleigh SS6 9RS: reliably commute or plan to relocate before starting work (required)
Education: A-Level or equivalent (preferred)
Experience: Customer Service: 1 year (required)
Language: English (required)
Licence/Certification: Driving Licence (preferred)
Work Location: In person
Benefits:
- Training provided
- Modern and enjoyable office environment
- 20 days holiday plus all bank holidays paid
- Team-building activities (summer BBQs, Christmas events, and more)
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