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Customer Service Representative - SLC
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Customer Service Representative - SLC
Equal Opportunities Employer
We welcome applications from all suitably qualified persons.
Customer Service Specialist – Student Loans Campaign
About the Role
Are you looking for a rewarding career that focuses building meaningful relationships with people? If so, you’ve come to the right place.
Teleperformance is a global leader, recognised by industry analysts and experts for our ability to deliver exceptional results. We’ve been certified as one of the top 36 best workplaces in the UK, driven by a passion to achieve remarkable outcomes and support our clients effectively.
We are currently seeking a team of Customer Service Specialists to support our Student Loans campaign, handling inbound calls to assist students with their university loan applications. Your responsibilities will include providing guidance on payments, eligibility, funding, and addressing any challenges related to their loan applications. Most importantly, you’ll play a crucial role in securing the academic future of students by helping manage their financial needs.
Job Overview
Role: Customer Service Specialist (Student Loans) Location: Work from Home – UK Based Start Date: Monday, 17th August 2026 (or as agreed after successful checks) Contract: Permanent Hours: 40 hours per week Campaign Hours: Monday to Friday, 8:00 AM – 7:00 PM (no weekend work) Shift Timings: Arranged by the company within the above hours
This is a full-time role, and we cannot accommodate part-time applications or those unable to commit to the required schedule. Essential Requirements:
- Pass an online assessment and an AI role-play interview. Successful completion of both is necessary to progress further in the application process.
Salary: £12.71 per hour
Training:
- 11 days of remote, classroom-based training (9:00 AM – 6:00 PM)
- 10 days of exposure in our virtual training environment ("Nesting"), scheduled after training.
- Full attendance is mandatory during the first 4 weeks. No holidays or leave will be accepted at this stage.
Essential Requirements
Document Verification:
Before starting your employment, you must provide the following:
- Pre-employment ID verification:
- Passport or Birth Certificate
- National Insurance Number
- Address Proof (dated within the last 3 months), from one of the following acceptable documents (links provided based on UK location):
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- Background Checks:
- Disclosure and Barring Service (DBS) clearance and a credit check (noted: only overriding CCJs or bankruptcy will be considered).
- Any applicants with present repayment plans or making regular payments will be accommodated.
- Checks conducted by the employer, with associated costs covered by Teleperformance.
Your right-to-work status within the UK must be verified.
Technical & Environmental Setup:
- Secured internet connection with a dedicated workspace free from distractions.
- Recommended: Direct connection via an ethernet cable to the router for a stable connection.
What a DayCheratical Overview Responsibilities
An average day involves:
- Maintaining up to 9 hours of engagement (including unpaid breaks for 1 hour of lunch).
- Signing into systems to start call handling.
- Interacting with a variety of customer needs, from general inquiries to those being challenging or frustrated.
You will thrive in a fast-paced environment with high call volume, handling multiple customer interactions daily.
Your Skills & Traits
We seek candidates with:
- Excellent people skills and confidence in computer systems.
- Strong ability to engage effectively in virtual training environments, combining focus and interaction with trainers and peers.
- Resilience to handle difficult or demanding customer scenarios whilst maintaining quality and meeting handling time targets.
- Attentive listening skills, ability to search and relay accurate information using our Knowledgebase System, with ensured customer comprehension.
- Multitasking proficiency to manage multiple complex systems during customer calls.
- Flexibility, dependability, and punctuality to meet scheduling and customer access needs.
Career Growth Beyond the Basics
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Training & Support:
- Paid virtual classroom training.
- Additional hands-on experience weeks we call "Nesting", providing supportive mentoring.
Promotion & Development:
- Internal progression opportunities to advance your career path.
- Clear pathway for future advancement after undergoing structured training.
Company Cultural Benefits:
- Annual parties at premier locations (free food & drinks).
- Emphasis on work-life balance with lively community engagement.
Comprehensive Benefits Package:
- Employee Assistance Programme & Help@Hand App:
- 24/7 confidential counselling and information lines (available daily).
- Remote GP access with entire consultation slots up to 20 minutes, unlimited access.
- Psychological support offered via self-referral helplines (access to therapists through telephone).
Online Self-care Support:
- A web portal providing resources to assist with life, family, finances, and legal concerns through webinars and self-help guides.
Perks Programme:
- WOW points* redeemable for benefits, including:
- Supermarket vouchers (up to 5% off across major retailers including Tescos, Sainsburys, Asda).
- Vouchers are redeemable at M&S and “HelloFresh” with a 65% discount.
- Cinema Perks: Up to 44% discount on movie tickets.
- Tech deals: *Samsung products at 20% off. *HP products with up to 40% discount.
- Fitness trackers (a 20% discount) and Garmin (up to 40% off).
- Discounts from providers Virgin Media and EE for telecoms.
- Travel deals: *Up to 30% off Expedia, up to 50% off Flight Centre reservations. *TUI and other holiday packages at a discount.
- Beauty & grooming:
- Fragrance Shop exclusive discount at 16% off.
- Fitness classes are free online, hosted on Thursdays.
- Supermarket vouchers (up to 5% off across major retailers including Tescos, Sainsburys, Asda).
Competitive Incentives:
- Performance driven achievable rewards and incentives.
Ready to Take the Next Step
Sound like you? Apply today! A member of the friendly recruitment team will reach out to you within 48 hours.
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