William Hill
Customer Service Representative
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Customer Service Representative
Retail Customer Services Assistant – Shop Role
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way—because by investing in you, we’ll raise our game.
Your Responsibilities
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops open between the hours of 8am–10pm, Monday to Sunday.
- Shifts are rota-based and subject to change, including evening and weekend working.
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What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
Working Conditions & Pay
- A range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme – Your base salary will be reviewed annually, and you’ll qualify for an annual performance bonus.
- 28 days holiday entitlement per year (pro rata).
- Paid birthday day off – In addition to your annual leave, you’ll receive one extra paid day off for your birthday, which can be taken any time within your birthday month.
- Our pension plan – William Hill will match your pension contributions at 4%.
- Perks and discounts – Enjoy great savings on high-street shops, cinemas, and holidays.
Growth & Wellbeing
- Training and development – We promote from within and nurture a culture where people thrive. You’ll have career development opportunities to help you grow.
- A supportive workplace culture built on trust, belonging, and flexibility.
Success Factors
To excel in this role, you should have:
- Age 18+ (this is a legal requirement).
- A passion for delivering great customer service.
- Strong interpersonal and empathy skills with the ability to engage with diverse customers.
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Next Steps
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
About William Hill (part of evoke)
ويليام هيل (William Hill) is part of evoke, a business driving change and progress. With over 1,300 shops across the UK since 1966, our Retail team is at the heart of every high-street experience.
Our culture is built on trust, belonging, and collaboration. We empower our teams to work flexibly, combining our unique strengths while celebrating diversity. At evoke, you’ll thrive in a culture that raises your game—because when we all win, we raise the bar together.
Who is evoke? The power behind brands like William Hill, 888, and Mr Green, evoke is the new name for 888 Holdings. With fresh purpose and ambition, we’re committed to delivering world-class betting experiences. That’s the future—that’s evoke.
Join us today, where we’ll invest in your future, help you develop your strengths, and build a career that’s right for you. Together, we’re shaping the next chapter. Let’s win together.
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