Network Scientific Recruitment
Customer Service Representative
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Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?
About the job
As a Customer Support Specialist, you will be primarily responsible for front line customer interaction, advice, and order processing. You will demonstrate good communication, initiative, and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners, and Operations colleagues. Receiving customer orders and entering them into the Oracle system. Also, you will handle all customer-related requests (like shipment requests, complaints, etc).
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
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Office based role in Runcorn
Tasks
Essential Functions
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimizing customer complaints, and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
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Requirements
Required/Preferred Education and Experience
- Experience in working in a customer service environment
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
- Languages – fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.
For more information, please do send your CV to graham.fish@networkscientific.co.uk
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