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Customer Service Representative
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For our client, a leading company in UK, we are looking for a Customer Service Representative
Salary Range: £20,000 - £50,000 per annum + Bonus - Depending on experience
Location: Onsite - United Kingdom (multiple locations)
About the Role
For one of our clients, we are hiring a professional and customer-focused Customer Service Representative for an on-site position in the United Kingdom.
You will support customers through phone, email, live chat or in-person communication, resolve queries efficiently and maintain a positive customer experience.
Previous customer service experience is preferred but not essential, as training may be provided.
Your Responsibilities:
- Respond to customer enquiries by phone, email, live chat or in person
- Provide accurate information about products, services, orders and company policies
- Resolve customer concerns professionally and escalate complex cases when required
- Process orders, payments, returns, account updates or service requests
- Maintain accurate customer records using CRM or internal systems
- Coordinate with other departments to resolve customer issues
- Meet customer service, quality and response-time standards
- Support general administrative and data-entry activities
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Your Profile:
- Strong verbal and written English communication skills
- Customer-focused, professional and service-oriented approach
- Good listening, problem-solving and organisational skills
- Comfortable working independently and as part of a team
- Basic computer and data-entry skills
- Ability to learn CRM and customer-support systems
- Previous experience in customer service, retail, hospitality, contact centres or administration is an advantage
- GCSEs or equivalent qualifications preferred
- Available to work on-site in the advertised location
- Right to work in the United Kingdom
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What Our Client Offers:
- Competitive salary and performance incentives
- Structured onboarding and on-the-job training
- Career development and promotion opportunities
- Supportive and modern workplace
- Annual leave
- Professional development support
- Employee referral program
- Private medical insurance or additional benefits, depending on the client
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