Responsibilities

• Customer Interaction: Be the main point of contact for service customers, greeting them courteously, understanding their needs, and ensuring smooth processes.
• Workshop Coordination: Manage the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.
• MOT & Maintenance: Schedule and confirm MOTs, planned, and unplanned work in compliance with DVSA requirements.
• Quotes & Authorisations: Prepare accurate quotes, secure customer approval before work begins, and ensure job cards for technicians are precise.
• Upsell Opportunities: Proactively promote additional products and services, highlighting their benefits in a professional manner.
• Customer Updates: Provide timely, accurate updates on service progress.
• Admin Support: Handle all necessary admin tasks and ensure all work is logged according to manufacturer guidelines.

Job Requirements

• Alternating shifts
• Mon – Fri: 08:00 – 17:15
• Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
• Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
• Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
• Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity.
• Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
• Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.
• Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.
• Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!
• Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
• Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
• Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
• Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
• Experience in Customer Service: Previous experience in a similar role, but we are willing to train the right person with the right attitude.

We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.

Equal Opportunities Statement

We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.

AI Screening Statement

Due to the high volume of applications we receive, we use AI-assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.