Splend
Customer Service Representative (Zero-Hours Contract)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About The Role
Please note: We're building a talent pool for this role ahead of anticipated growth. If you're the right fit we'll be in touch as soon as the position is confirmed - we don't want to miss great people because of timing.
As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner.
This is a zero-hours contract role with shifts available between 9am and 9pm Saturday and Sunday, offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Be Doing
- Working to manage customer interaction queries, issues, questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Follow all compliance measures and provide accurate response both verbally and written.
- Keep accurate record keeping in CRM (Zoho).
- Collaborate with relevant departments to provide a positive solution to the customer.
- Be a team player and add value to the Splend, daily.
- Comfortable to work a zero hours contract.
- Must be able to work weekends and bank holidays as required.
What You'll Bring
- Minimum 1+ years’ experience in a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and quick pick-up new systems with ease
- Present a cheerful, positive manner and show a willingness to help our customers
- Strong customer service focus and commitment to excellence
- Effective time management and organisation skills
- Experience using Zoho (preferable)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Diversity & Inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location