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Customer Service/ Sales Administrator Apprentice
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Customer Service Practitioner Apprenticeship (Level 2)
Developing the core knowledge, skills, and behaviours required to serve as the high-quality, primary point of contact for an organisation's customers. It offers a direct, debt-free route into a professional career while providing a universally valued skill set.
Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training Course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
Hours
Monday - Friday, 08.30 - 17:00 with 30 minutes lunch.
40 hours a week
Start Date
Monday 20 July 2026
Duration
1 year
Positions Available
1
What You'll Do at Work
- Sales Support
- Assist the sales team with preparing quotes, proposals, and order forms
- Input and maintain customer details, leads, and opportunities on the CRM system
- Help process incoming orders accurately and efficiently
- Track and follow up on order progress, delivery, and invoicing
- All other customer service duties required
Where You'll Work
15 VAUGHAN PARK
SEDGLEY ROAD EAST
TIPTON
DY4 7UU
Training Provider
JUNIPER TRAINING LIMITED
What You'll Learn
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
- The apprentice will train on the job in the workplace with the employer.
- The apprentice will attend an online virtual masterclass with the training provider once per month.
More Training Information
The virtual online masterclass will be with your skills coach on a monthly basis. It is an interactive session and will be done from the workplace.
Requirements
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other Requirements
We are looking for a person who is willing to learn and develop themselves from a Customer Service / sales administrator to a Customer account manager working closely with the Office / sales manager. You must be motivated, willing to learn, be good with Excel, and have the drive and determination to develop and achieve. Be looking to develop a long-standing career with the employer. You must have excellent attention to detail and be passionate about delivering excellent customer service to the customers.
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Company Overview
Founded in 2001, Trench Limited was established with a clear vision: To deliver high-quality, service-oriented solutions with a strong focus on customer satisfaction. From the outset, we built a reputation in the UK Cable Management marketplace for reliability, simplicity, and excellence. Our guiding mantra, "Keep It Simple," became the foundation of our approach—ensuring orders are received complete and on time, every time. We pride ourselves on offering a consistent dependable service. We are a flexible manufacturer that holds extensive stocks of standard products ensuring that we have the capacity to fulfil your bespoke requirements whilst offering exceptional lead times. Over the years, our commitment to quality and customer-first values earned us a respected position in the Cable Management sector. In 2015, we entered into an exciting new chapter when we were acquired by family-owned international business OBO Bettermann. This partnership has enabled us to expand our reach, strengthen our capabilities, and continue delivering the trusted service our customers expect - now with the additional support of a global network.
https://www.trenchltd.com/en-gb (opens in new tab)
Company Benefits
- 23 days holiday plus 8 bank holidays
- Break up for Christmas holiday
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Contact Information
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Angela Gordon
angela.gordon@junipertraining.co.uk
The reference code for this apprenticeship is VAC2000034914.
Closes in 2 days (Friday 17 July 2026 at 11:59pm)
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