Colloids Ltd
Customer Service & Sales Support Representative
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Customer Service & Sales Support Representative
HR Manager, June 18th
Customer Service & Sales Support Representative
£26,255 per annum | 37.5 hours per week | Office-based with one day working from home
We are looking for a motivated and customer-focused Customer Services & Sales Support Representative to join our dynamic Sales team. This is a varied and fast-paced role, where you’ll be at the heart of our customer experience, supporting both domestic and export markets.
The successful candidate will play a key role in ensuring smooth sales operations, delivering exceptional service, and supporting business growth through customer engagement and proactive outreach.
Main Duties & Responsibilities
Sales & Business Development
- Qualify and convert inbound leads
- Conduct outbound calls to existing and prospective customers
- Generate new business opportunities and build a strong sales pipeline
- Schedule follow-ups and appointments for the Sales team
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Customer Service & Engagement
- Respond quickly and professionally to customer enquiries
- Build strong relationships and handle objections confidingly
- Maintain a positive and persuasive communication style
Order & Sales Support
- Process customer orders accurately using ERP systems
- Provide order updates and manage customer expectations
- Track orders from enquiry-through to delivery
Logistics & Coordination
- Liaise with production, planning, and logistics teams
- Ensure on-time delivery and resolve any issues or delays
- Support sample dispatches and meet sales team requests
Reporting & Administration
- Maintain CRM records and track all interactions
- Produce reports on sales performance, trends, and opportunities
- Monitor pricing trends and margin performance
Person Specification
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- BA/BSc degree in Business Management, Finance, or a related discipline
- Conversational to professional working proficiency in Spanish, German, French, or Italian (desirable) to support export markets and diverse customer bases
- Experience in, or strong capability for, cold calling, telesales, or outbound customer service
- Excellent verbal communication skills with strong active listening ability
- Positive attitude toward rejection with persistence in follow-up
- Ability to work independently, manage time effectively, and prioritise tasks
- Experience with CRM/ERP systems such as Salesforce or HubSpot is advantageous
- Intermediate-level Microsoft Excel skills and strong general IT literacy
- Demonstrable commercial acumen
- Proven ability to meet tight deadlines while maintaining high standards of service and accuracy
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