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Customer Service Specialist
Business Client Service Specialist – HSBC
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential – whether you want a career that could take you to the top, or an exciting new direction. We offer opportunities, support, and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network covering over 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and helping people fulfil their hopes and realise their ambitions.
About the Role
We’re currently seeking an experienced professional to join our team in the Business Client Service Specialist role.
As a Business Client Service Specialist in the UK, you will:
- Support all servicing activities for our Commercial customers in contact with Business Client Services.
- Deliver a professional, customer-centric service to help solve queries via telephone and digital channels.
Key Responsibilities
As an HSBC employee, you’ll have access to:
- Tailored professional development opportunities
- Competitive pay and benefits, including:
- Private healthcare for all UK-based employees
- Enhanced maternity and adoption pay
- Return to work support
- Contributory pension scheme with a generous employer contribution
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In this role, you will:
- Support Commercial Banking customers with everyday banking queries, building strong relationships through end-to-end ownership of requests while consistently delivering an excellent service.
- Embrace technology to deliver a customer-centric approach, demonstrating digital servicing solutions.
- Identify potentially vulnerable customers, record data accurately, and offer appropriate solutions or support.
- Actively support process improvements, raising ideas through the correct channels.
- Ensure compliance with HSBC’s operational risk standards and policies, reporting breaches and confidently managing financial crime risk (identifying, assessing, accepting, monitoring, escalating, and mitigating).
Requirements
To succeed in this role, you should:
- Enjoy building relationships and rapport, with excellent verbal communication skills, and the ability to identify new opportunities for growth within the business.
- Apply strong problem-solving skills, thinking on your feet and creating effective solutions for customers – showing willingness to take ownership of all interactions.
- Be a team player, happy to collaborate and deliver on common goals while demonstrating independent enthusiasm for growth, success, and learning.
- Adapt positively to change with a forward-thinking, progressive mindset.
- Demonstrate role model behaviours and ** organisational values**, setting the standard for others.
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Working Arrangements
- Full-time role (35 hours per week, 5 days a week)
- Operating hours:
- Monday to Friday: 8am – 8pm
- Saturday: 8am – 2pm
- Hybrid working environment (split between our Leicester office and remote work from home)
- Remote work requirements:
- You must ensure a suitable home office setup (desk, chair) in a quiet, interruption-free location.
- Will provide technology; you’ll need home broadband with a minimum speed of 10MPS.
Eligibility
Applications are open to:
- UK residents over the age of 18
- Those with a valid right to work in the UK
Note: sponsorship is not available for this role. If your student visa restricts you to less than 35 hours per week, we cannot progress your application.
Commitment to Inclusion
At HSBC, we dedicate ourselves to creating diverse and inclusive workplaces, where no one is excluded based on:
- Gender
- Ethnicity
- Disability
- Religion
- Sexual orientation
- Age
We are proud Disability Confident Leaders and will offer interviews to qualified candidates with disabilities, long-term conditions, or neurodivergences.
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