STAFFPOWER GROUP
Customer Service Specialist
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Customer Service Specialist
Do you enjoy helping people, solving problems, and delivering outstanding customer service? Are you looking for a company that will invest in your development and provide genuine opportunities to progress?
We're recruiting for a Client Services Advisor to join a thriving, award-winning financial services organisation based in Newcastle. With over 500 employees and continued growth, this is an exciting opportunity to join a business that values ambition, rewards success, and supports long-term career development.
We're looking for motivated individuals from customer service, administration, hospitality, retail, contact centre, or similar backgrounds who are passionate about delivering an exceptional customer experience.
What You'll Be Doing
As a Client Services Advisor, you'll become a trusted point of contact for clients, helping them manage their investment portfolios and ensuring they receive outstanding support throughout their journey. This is a fast paced role, phone heavy and target driven.
Your responsibilities will include:
- Building strong relationships with clients and providing regular updates.
- Working closely with Financial Advisers to deliver excellent client outcomes.
- Managing client records and administrative processes.
- Responding to product and account-related enquiries.
- Supporting business improvement initiatives and helping to enhance the client experience.
- Managing multiple priorities in a fast-paced environment.
- Maintaining accurate electronic and paper-based records.
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What We're Looking For
We're interested in people who:
- Have experience in customer service, administration, retail, hospitality, contact centres, or similar roles.
- Enjoy speaking with customers and building positive relationships.
- Are highly organised and can manage multiple tasks effectively.
- Have strong communication skills and attention to detail.
- Are confident using Microsoft Office and business systems.
- Want to learn, develop and build a long-term career.
Most importantly, we're looking for individuals with a positive attitude and a genuine passion for helping customers.
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What's In It For You?
- Starting salary of £26,437
- Realistic OTE of £34,000
- Monthly bonus opportunities up to £750
- Full training programme
- Permanent, full-time position
- Company pension scheme
- 22 days holiday plus bank holidays, increasing with service
- Excellent career progression opportunities
- Professional qualifications funded by the business
- Future career paths into Financial Advice, Compliance, Operations, Risk, Team Leadership and more
Why Apply?
This is a fantastic opportunity for someone looking to move into a professional environment where hard work is recognised and rewarded. Whether you're currently working in retail, hospitality, customer service, administration, or another client-focused role, this position could be the first step towards a highly successful career in financial services.
If you're ambitious, customer-focused, and ready for your next challenge, we'd love to hear from you.
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