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Customer Service Specialist
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Customer Service Specialist - German OR French speaking Customer Service Specialist - German OR French speaking
The location of the role is Amersham (hybrid working - 3 days per week onsite) .The duration of the contract is 12 months .The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week
) Preference for candidates who are bilingual in English and German OR Fren
ch Key accountabilities of the r oleEstablishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales te amsOpening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely man nerInvoicing of service interventi onsDispute Handl ingDeep dive into stock discrepancies and follow upPhysical Inventory supp ortActivating contracts within in-house syst emsWork as part of a team and adopt a flexible approach to maintain and improve the quality of serv iceTo provide excellent customer service for customers, both internal and exter nalBuild close relationships with customers and commercial partners and respond to queries in a timely and professional mann er.Provide knowledge and accurate information to custome rs.Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedur
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es. Experience, Skill requirements & qualificat ionsWritten and oral fluency in English (an additional European language Spanish, Italian, French prefera bly)Excellent communication and interpersonal sk illsExcellent organisational skills and ability to prioritise work loadProblem solving skills, initiative, proactive / pre-emptive and strong attention to de tailCompetent MS Office skills and be comfortable working with different sys temsPrevious client and customer service experi enceAbility to work well in a busy customer service environ mentAttention to detail and ability to priori tiseFlexibility and willingness to work as a team me
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