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Customer Service Specialist Apprentice
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The post holder is expected to effectively carry out various administration and support tasks in the efficient delivery of excellent customer service to all service users (tenants, landlords, and letting agents).
Requirements
- Well developed written and verbal communication skills
- Attention to detail and accuracy whilst adhering to strict deadlines
- Strives to provide exceptional customer service
- Ability to multi-task, prioritise workload and use initiative
- Problem solving
- Numeracy skills
- Able to handle sensitive data and an ability to demonstrate professionalism, maturity and discretion
- Computer literacy including proficiency in using MS Office
- Able to work well within a team environment
- Able to demonstrate diplomacy
- Must be able to identify with the aims and objectives of The Dispute Service Ltd
- Must be able to handle different tasks simultaneously and prioritise a heavy workload
- Must demonstrate good judgement and apply rules with fairness and impartiality
- Identify if a customer has accessibility support needs
- Take ownership of customer queries to a conclusion
- Must be able to achieve targets
- Have an understanding of KPIs and SLAs
- A flexible attitude to work is essential
- Receptive to changing environment
- A willingness to learn and develop professionally
- Must meet eligibility criteria for apprenticeship funding
- Commitment to completing the full apprenticeship programme
- Willingness to dedicate time to study and development
- GCSEs (or equivalent) in English and maths preferred (or willingness to work towards them if required)
- GCSE in Maths and English (grade 4/C or above)
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Responsibilities
- Provide excellent customer service to all service users and clients
- Answer incoming telephone calls from tenants, landlords, and letting agents
- Respond to enquiries via the email inbox
- Resolve customer enquiries on the first contact
- Manage cases to a conclusion
- Update and maintain customer database and other relevant in-house systems
- Handle data sensitively
- Complete admin/ad-hoc tasks as required
- Assisting with managing client accounts, liaising with clients whilst seeking to improve on service being delivered
- Occasionally attend external events/networking when required to promote our service
- Complete all requirements of the Customer Services Administration apprenticeship programme
- Attend and actively participate in training sessions, workshops, and reviews with the training provider
- Maintain a portfolio of evidence demonstrating learning and development
- Apply learning in the workplace to develop competence in business administration
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Benefits
- Cycle to work scheme
- Hybrid working arrangements (where Applicable)
- Your earnings can increase over time with an apprenticeship.
- Upon successful completion of the apprenticeship, the apprentice will be eligible for a suitable position within the company should there be a vacant role.
Application Process
- Closes in 20 days (Tuesday 21 July 2026 at 11:59pm)
- Sign in or create an account
About The Dispute Service Ltd
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
https://www.tenancydepositscheme.com/
Contact
- MBKB LTD
- Nicki Bevan
- recruit@mbkbgroup.com
- Reference code for this apprenticeship is VAC2000039900.
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