Dudley Building Society
Customer Service Specialist - Brierley Hill
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Specialist - Brierley Hill
Customer Service Specialist
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.
Your day to day will be a bit like this:
Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
Completing tasks for customers to help them manage and maintain their accounts.
Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes.
Contributing to the achievement of the branch and corporate targets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Utilising our financial products, you will be supporting our members through key life events.
Engaging with your local communities, businesses and partners both in and out of the branch.The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.
About You
To be one of our next Customer Service Specialist, it would be advantageous if you have:
Experience in a similar role within Financial Services.
Passionate about providing strong customer solutions.
Excited to be part of a wider team that collaborates to provide the best service for our members.
Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do.
Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
Flexible to go where our members need you most. This may mean splitting your hours between our branches.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches. In Return
In return for providing a passionate and specialist service to our customers we offer:
Salary up to £26,390 FTE per year depending on experience
Basic holiday of 30 days+ Bank holidays
Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
Pension contribution of up to 8% of salary
Life assurance 4x salary
Full Private Medical Insurance
Healthcare plan covering some of those day to day health bills like your dental and optical bills
Great career opportunitiesDiversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique. xlqdzyr
And that's not all…
We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills