Saffron Building Society
Customer Service Specialist
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Join Our Team as a Customer Services Specialist!
Are you passionate about providing exceptional customer service? Do you have a knack for communication and problem-solving? If so, we want you to be a crucial part of our Intermediary (Broker) Team!
Role Overview
As a Customer Services Advisor, you will support our dedicated team by engaging with brokers and performing essential administrative tasks. This role is all about fostering relationships and enhancing the broker experience.
Key Responsibilities
- Manage incoming telephone calls and prioritise emails to our Business Development inboxes effectively.
- Provide support via LiveChat and online platforms, assisting brokers with product understanding and new mortgage submissions.
- Ensure prompt action on new broker registrations within 24 hours, facilitating a seamless onboarding process.
- Guide brokers through our Saffron for Brokers website, helping them find vital information with ease.
- Promote our Society and its services, enhancing our profile and increasing market share within the broker sector.
- Foster a culture of quality by encouraging the right-first-time case submission ethos among brokers.
Essential Skills
- Excellent written and verbal communication.
- Strong problem-solving and time management skills.
- Proficient decision-making ability.
- Capability to identify opportunities and manage relationships effectively.
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Knowledge Requirements
- A working knowledge of the mortgage intermediary/mortgage broker sector would be desirable.
- Basic knowledge of the UK mortgage regulatory framework also desirable.
- A commitment to delivering outstanding customer service.
Regulatory Commitment
As a part of our team, you will adhere to the individual conduct rules of the PRA and FCA, demonstrating integrity and a customer-first attitude.
If you're ready to take on this exciting opportunity and make a real difference in the lives of our brokers, apply now! Let's grow together!
Rewards & benefits
- 33 days holiday including bank holidays
- Holiday Exchange Scheme (buy or sell holiday days)
- Performance Dependent Annual Bonus
- Company Pension Scheme with 5% Employee and 8.5% Employer contributions (subject to eligibility, T&Cs)
- Life Assurance & Income Protection
- A flexible and supportive working culture including access to mental health first aiders
and lots more…. please get in touch to find out more….
About us
We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron Building Society we’re ready to build it, inspire it and celebrate it with our members, people and communities.
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So, whatever that ‘happy’ is – from picking up the keys, to saving for that big day – we’re here with open arms, curious minds, and the kettle on. Ready to cheer our members on when they’re winning or build them back up when things haven’t gone to plan. And why? Because that’s what families do.
For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we’re proud of.
So, bring you! Your energy, an abundance of team spirit and your hunger to help. Together we are building happy.
At Saffron, we are committed to building happy; for our communities, members, and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hire the best people and have a collaborative culture where everybody’s uniqueness is celebrated and respected.
We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values. We are inspired to leave a legacy for our communities and each other.
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