Qlab Ai Ltd
Customer Service Specialist
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Company Description
Qlab Ai Ltd is a London-based technology company focused on AI automation, IT services, software and website development, and hospitality technology for businesses worldwide. The company helps serviced apartments, hotels, and enterprise teams reduce manual work and modernize operations through intelligent automation and scalable digital platforms.
Qlab Ai Ltd provides real-time multilingual communication tools, including its messaging platform Q Connect, along with 24/7 technical assistance. Its solutions are designed with UK-compliant data security standards, supporting customers across global markets while the company prepares for its upcoming launch.
Role Description
This is a full-time remote role for a Customer Service Specialist. The person in this role will handle incoming customer inquiries through phone, email, and chat, providing clear, timely, and accurate information about Qlab Ai Ltd’s products and services.
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Daily tasks include:
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- Troubleshooting basic technical issues
- Guiding users through platform features
- Documenting interactions in support systems
- Escalating complex problems to the appropriate internal teams
The Customer Service Specialist will monitor and respond to multilingual customer requests where applicable, contribute feedback to improve service processes, and support the overall customer experience by maintaining a professional and empathetic communication style. Collaboration with product, operations, and technical teams will be part of the role to ensure consistent service delivery and customer satisfaction.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service experience in a technology or hospitality environment.
- Focus on Customer Satisfaction and Customer Experience, with the ability to identify customer needs and provide proactive solutions.
- Professional communication abilities, including excellent Phone Etiquette and clear written and verbal communication in English.
- Comfort working remotely, with strong time management, organizational skills, and attention to detail.
- Experience using CRM or ticketing systems and basic troubleshooting skills for web-based platforms.
- Multilingual capabilities are an advantage, particularly for supporting international customers.
- Previous experience in customer service, support, or operations roles; background in tech or hospitality is beneficial.
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