Thermo Fisher Scientific
Customer Service Specialist I
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Customer Service Specialist I (Comparator Customer Service & Supply Chain Support)
Work Schedule
Standard (Mon–Fri)
Environmental Conditions
Office
About Thermo Fisher Scientific
You’ll be part of an ambitious team that thrives on performance, quality, and innovation. As a member of a global organization with $40 billion in revenues and the largest industry investment in R&D, you’ll have the resources and opportunities to make a meaningful difference. Your work directly contributes to our mission:
"To enable our customers to make the world healthier, cleaner, and safer."
Additionally, we provide strong career growth support.
Role Overview
As a Comparator Customer Service Specialist I within the Comparator Customer Service & Supply Chain Support team, you’ll play a critical role in maintaining financial accuracy, invoicing performance, and supply chain efficiency. Your responsibilities ensure:
- Timely invoicing for reliable cash flow
- Accurate cost reviews and supply chain data integrity
- Operational and financial accountability across projects
Key Responsibilities
Financial & Invoicing Compliance
- Review project documentation and ensure high-quality accruals before year-end or fiscal deadlines
- Generate, verify, and submit documents for forecast and invoice creation
- Verify financial data in IT systems for global tracking
- Prepare KPIs for customer business reviews
- Issue invoices for comparator products and freight charges
- Markurt To Be Invoiced (TBIs) including:
- Prepayment TBIs
- Product TBIs
- Freight TBIs
- Process all transactions in compliance with 30-day terms and agreed-upon fiscal timing
- Ensure 100% invoice accuracy and adherence to proper fiscal periods
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Operational Excellence & IT Integrity
- Update delivery schedules in Salesforce (per month, quarter, and corporate reviews)
- Collaborate with Finance to maintain accurate customer and supplier accruals lists at month-end
- Manage and audit data entry into KPI tracking systems
- Maintain up-to-date SFDC records and resolve missing conflicts
Adherence & Auditing
- Compile and redact documents for internal & external audit participation
- Address risk of data discrepancies and comply with receiver-vendor agreements
Support Team Processes
- Support Project Management for:
- freight estimate accuracy
- import/export specifications (e.g., Incoterms)
- Assist on quote-related decisions (payment terms, route selection, freight insurance, FX rates)
- Act as the internal point of contact for Finance on client invoices
Key Performance Partners
Internal Contacts
- Comparator Project Management (Basel and offshore teams)
- Logistics, Finance, Quality Assurance (QA), Purchasing & Payments (P&P), Incoming/Outgoing Goods
External Contacts
- Clients
- Couriers (as required)
Skills & Experience Requirements
Education
- Degree in Business, Finance, Supply Chain, Logistics, or a related field with significant commercial work
- OR equivalent professional experience (e.g., certifications, training)
Experience
- 2–5 years in supply chain or finance, preferably within a pharmaceutical/regulated environment
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Technical & Soft Skills
| Ability | Details |
|---|---|
| Multitasking | High-stress environments with strict deadlines |
| Communication | Clear written & spoken English (primary language) |
| Negotiation | Client & internal conflict resolution |
| ERP Expertise | Preferred: experience with ERP systems |
| Microsoft Office | Fully proficient |
About the Selection Process
- Prior experience or training in pharmaceutical procurement, auditing, or logistics considered a plus
- English proficiency (written & verbal) – primary job language
Our Values & Mission Statement
Thermo Fisher Scientific is guided by four core values:
- Integrity – Honesty in all decisions and actions
- Intensity – Driven focus on results and outcomes
- Innovation – Cutting-edge thinking and problem-solving
- Involvement – Collaborative teamwork at all levels
Our diverse team includes 100,000+ global colleagues dedicated to driving scientific innovation, solving challenges, and serving patients.
Apply Today
Join the journey at Thermo Fisher Scientific, where diverse perspectives are celebrated.
Note
This description outlines key responsibilities and may evolve based on business needs. Thermo Fisher Scientific is an Equal Opportunity Employer, prohibiting discrimination based on protected characteristics.
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