ESP Utilities Group Ltd
Customer Service Specialist
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Customer Service Support – Office-Based
📍 Location: Leatherhead 🕒 Working Hours: Full-time, Monday to Friday 9am -5pm 💼 Salary: Competitive + Benefits
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced office environment where teamwork and communication are key? If so, we’d love to hear from you!
About the Role We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Support Representative. Based in our Leatherhead office, you’ll be the first point of contact for our customers, providing support, resolving queries, and ensuring every interaction leaves a positive impression.
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Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat in a timely and professional manner
- Resolve issues efficiently while maintaining a high level of customer satisfaction
- Update customer records and manage data accurately using our CRM system
- Collaborate with internal teams to ensure smooth resolution of customer concerns
- Identify opportunities to improve processes and enhance the customer experience
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What We’re Looking For
- Previous experience in a customer service or administrative role (office-based preferred)
- Excellent communication skills, both written and verbal
- Strong attention to detail and ability to multitask
- A positive attitude and a genuine desire to help others
- Proficiency in Microsoft Office and CRM systems (training provided)
What We Offer
- A supportive and friendly team environment
- Opportunities for career development and training
- Modern office facilities
- Excellent Employee benefits
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