Arval BNP Paribas Group
Customer Service Specialist
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Customer Service Specialist – Arval BNP Paribas (Swindon, Hybrid)
We’re Arval BNP Paribas – a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our mission, built around Service, Sustainability, and Solutions, thrives thanks to every individual—our Journey Makers.
We foster an environment that’s friendly and human, not corporate. Our diverse customer base spans from families exploring their first electric vehicles to multinational corporations transitioning their fleets. No matter their mobility needs, we’re there to provide tailored solutions.
Why Join Arval BNP Paribas
Becoming part of us means joining a progressive global banking group where wellbeing and work-life balance are prioritised. We’ve earned recognition, including Employer of the Year in the South West Business of the Year Awards, underscoring our commitment to staff support.
About The Role
As a Customer Service Specialist, you’ll be the dedicated point of contact for our personal leasing customers from arrival through to the end of their contract. The variety is broad – from directing customers on updating direct debits to tackling complex queries like vehicle faults or invoice reconciliations.
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Authority to drive outcomes: Empowered with decision-making capabilities post-training, you’ll resolve inquiries efficiently and foster positive customer experiences. Additionally, you’ll leverage your listening skills and empathy to identify vulnerable customers, ensuring ethical and supportive interactions.
Key Responsibilities
- Handling incoming customer calls, ensuring high-quality interactions
- Taking ownership of customer issues and resolving them comprehensively
- Recording and resolving complaints at the first point of contact
- Managing email queries in addition to phone calls
What We’re Looking For
This role suits someone who finds genuine satisfaction in improving a customer’s day, values variety in work, and sees new challenges as opportunities to learn.
Key Attributes
- A positive, upbeat, and can-do attitude
- Strong verbal and written communication skills
- Cultivated listening skills to support customers effectively
- Problem-solving curiosity
The Package
We offer:
- Basic starting salary: up to £27,000 plus a £1,100 bonus
- 25 days’ holiday, including bank holidays + an extra day for your birthday
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In addition, we provide a comprehensive benefits package:
- Private medical cover (including a digital GP service)
- Company pension
- Discounts on our products and services, plus discounts at numerous high-street brands
- 2 paid volunteering days per year
- Free on-site gym
- Subsidised restaurant for breakfast and lunch, with coffee catering from Costa at a discount
Our Commitment
We’re unwavering in our mission to be a consciously inclusive employer, championing transparency with our Speak Up culture. As a Ban the Box employer, we embody fairness and inclusivity for all.
Interview Process
- Telephone interview with our Talent Acquisition team
- 1-hour interview with the hiring manager
We’ll transparently share outcomes even if you’re not shortlisted.
Ready to make a difference?
If this opportunity resonates, apply now and let us guide you forward. A member from the Talent Acquisition team will review your CV. Your journey starts here.
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