Sandvik
Customer Service Specialist - UK
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Customer Service Specialist - UK
Customer Service Specialist
Are you passionate about delivering outstanding customer experiences and building strong relationships?
Seco Tools UK is looking for a proactive and customer-focused Customer Service Specialist to join our friendly, collaborative Customer Service Team.
If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to our customers every single day, this could be the perfect role for you.
About The Role
As a Customer Service Specialist, you’ll be a key partner for our customers: the first point of contact for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.
In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e-commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the entire order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up-to-date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow-ups.
- Follow up on receivables and ensure CRM and ERP data remains accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Help with local warehousing activities such as picking, packing orders, and dispatching them to customers when needed.
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About You
We’re looking for someone who:
- Is a confident communicator with a genuine passion for customer service.
- Is proactive, organised, and can manage multiple tasks simultaneously.
- Remains calm under pressure and is skilled at problem-solving.
- Is detail-oriented with strong administrative accuracy.
Most importantly, you should have a real care for delivering an excellent customer experience and enjoy working within a supportive team.
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Why Seco Tools?
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our company culture is built around our core values:
- Winning Together – we lead with a collaborative spirit and thrive as a team.
- Curiosity – we explore, challenge, and innovate to shape the future.
- Responsibility – we prioritise safety, act with integrity, and take care of our people and planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt, and deliver, always being close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a globally supportive environment.
How To Apply
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249.
Deadline: Friday 20th July 2026 · For questions about the recruitment process, contact HR Services UK at 0800 652 001.
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